Team Lead, Limits Monitoring

Company Description

RHB Singapore is a progressive and growing financial organization. We are committed to creating a fulfilling, dynamic and engaging work environment for our team of more than 15,000 employees across locations in ASEAN.

**Job Description**:
**Primary Objective**
- Oversee and manage the daily BAU operations in the Limits Monitoring Team.
- Ensures accuracy, efficiency and meets the agreed turnaround time with the Business Units while avoiding operational risks and losses.
- Supports the effort to improve productivity, efficiency and lower costs via continuous process improvements.
- Maintains good business relationships/partnerships with key stakeholders, aligning actions to customer needs.

**Key Responsibilities**

Customer/Market
- Establish good interpersonal relationships with the stakeholders. Support a collaborative working relationship with the Product Managers and Relationship Managers in the Business Units to help them achieve the sales targets and launch new products.
- Manage day-to-day business transactions to ensure that the agreed turnaround time with the business is met. Monitor the turnaround time regularly to ensure that the SLAs are being adhered to.

Learning/Competitive Positioning
- Encourage active discussions and collaboration within the team so that they will be energized, engaged and motivated to achieve the department’s goal of being an inspired workforce.
- Identify staff for coaching and mentoring so as to improve the level of technical competency in the team. To identify potential leaders for grooming and nurturing which is in line with Group’s direction of building high performance culture.
- Be a role model by aligning actions, decisions and team’s priorities to reflect an excellence mind-set and a “can-do” attitude.
- Motivate the team to achieve high standards and consistently work towards meeting or exceeding commitments.

Internal Process
- Review and streamline internal work processes to improve turnaround time and ensure controls are in place to mitigate the risk areas.
- Encourage staff to come up with innovative ideas to improve internal work processes and to build a culture of continuous improvement within the team.
- Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators.

Financial
- Manage & contain the operating cost to ensure that it is kept within the cost allocated for the Team.
- Deliver cost-savings from projects or process improvements to lower cost that is in line with the Group’s cost savings initiatives.

**Qualifications**:

- Bachelor Degree.
- Minimum of 5 years' experience in credit processing for all credit products with Financial Institution.
- Ability to lead and manage a team.
- Good planning, organizational and problem solving skills.
- Strong analytical and interpersonal skills.
- Ability to deliver results/meet deadlines under pressure.
- Excellent written, verbal and communication skills.
- Independent and resourceful.

Additional Information

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.