9) Jackpot Cashier

**9) Jackpot Cashier (Full Time)**

The Jackpot Cashier shall report to the Jackpot Officer / Executive / Manager and assist in carrying out the day-to-day Jackpot operations. The duties of the Jackpot Cashier are to perform Registration and Cashiering roles, as well as provide good Customer Service during each shift.

**Responsibilities**:
Registration
- Check Member’s Membership Status
- Check Member’s One-Time Consent Form to perform NCPG Exclusion Status-Check
- Check Member’s NCPG Exclusion Status
- Sign-In Member / Staff / Contractors upon entry
- Sign-Out Member / Staff / Contractors upon exit

Cashiering
- Check and Validate TITO Tickets Before Payment
- Make Payment to Member After Validation of TITO Tickets
- Handle Other Payment Matters
- Monitor and Account for Cash Float Periodically
- Perform Opening, Closing and Handing-Over of Cashier Shifts
- Assist in Jackpot Collections

Customer Service
- Attend to Member’s Queries on Fruit Machines
- Respond and Resolve Member’s disputes
- Rectify Common Machine Faults
- Attend to Big Win, Cancel Credit and Short-pay Matters
- Check on Left-Over Tickets / Credits at the end of Jackpot Operating Hours
- Offer a First-Drink to Each Incoming Member and Order Refreshments for Regular Members
- Housekeeping in Jackpot Room

**Requirements**:

- PC literate preferred
- Tactful in dealing with members/guests
- Good interpersonal and communications skills
- Willing to work 2 shifts, weekends and public holidays

The Jackpot Cashier can be assigned, and shall be expected to perform, additional tasks not listed in the above by the Jackpot Officer / Executive / Manager.