Svp, Application Support Senior Tech Specialist

**Responsibilities**: - Responsible for providing expertise through comprehensive knowledge of multiple areas within technology to achieve technology objectives and provide strategic direction to directly impact the business through strategic decisions for apps support. - Solves the highest impact, highest profile problems with significant impact through in-depth evaluation of complex business processes, system processes and industry standards. - Consults with end users to identify system specifications and incorporates into overall system design. - Responsible for resource management and allocation of work; acts as advisor or coach to new or lower level analysts. - Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions. - Finds ways to assess and improve the design of the existing programs, optimize performance and improve resiliency - Influences and negotiates with senior leaders (across functions); may communicate with external parties - Performs other duties and functions as assigned **Qualifications**: - 10+ years experience in a relevant role. - Subject matter expert in one or more areas of Apps Support. - Demonstrated social, positive, can-do attitude to quickly learn and take own initiative to deliver creative and productive solutions - Ability to communicate well at all levels and network / influence - Ability to work under time constraints - Ability to balance multiple demands and work both independently and as part of a team to develop solutions - Ability to adapt to a rapidly changing environment **Education**: - Bachelor’s/University degree, Master’s degree preferred **Competencies**: - Full management responsibility of a team or multiple teams, programs or projects. - Responsible for handling day-to-day staff management issues, including resource management and allocation within the team/project. - Ensures timely communication to employees for transparency. - Demonstrates commitment to diversity, internal mobility and employee professional development - Typically deals with complex and variable issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting needs. - Requires strong analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources. Applies ingenuity and creativity to problem analysis and resolution. - Ability to influence and negotiate to facilitate change. - Holds a degree of responsibility and demonstrates a sense of ownership for the strategy of a department, program or project. - Involved in short - to medium-term planning of actions and resources and exercises control over resources, policy formulation and planning. - Accountable for integrity of process, operations and end-results. - Ability to implement and manage a successful risk/control environment. - Very strong verbal and written communication skills - Knowledge of Banking/Finance industry is an advantage but not a firm requirement. **Key Relationships**: - Global / Regional production management team managers and team members - Global / Regional development leads and their team members - Citi’s technology /Infrastructure teams i.e. server/ hardware support, networks, storage, messaging etc. - Serves as a strategic partner with other businesses and strives to facilitate their success. - Accountable for management of complex/critical/large professional disciplinary area. - Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. - Excellent communication skills required in order to guide, negotiate and influence, often at a senior level. - Typically, a small number of people within the business that provide the same level of expertise. - Participates in or leads innovative solutions and cost savings opportunities; builds strong effective relationships with clients; facilitates and enables change. **Development Value**: - The job will give exposure to a range of technologies and other technical teams. - There will be the opportunity to work with various business teams and to expand business knowledge. Li-Hybrid #LI-CH2 - **Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting