Associate Manager Business Excellence

The DELIVER organization within the Integrated SC organization strives to deliver an exceptional customer experience through leading critical customer-facing functions such as distribution, customer service, logistics, and transportation across the Johnson & Johnson Family of Companies.

DELIVER manages a complex network of Distribution centers (DCs) and Customer Service centers across Asia-Pacific supporting multiple distribution channels to J&J’s broad range of customers. Since 2013, DELIVER has undertaken a complete review of its network and consolidated its footprint while driving best-in-class distribution operations, leveraging a third-party logistics sourcing base.

**Purpose of the Position**
- Lead strategic initiatives and programs for APAC region.
- Drive operational excellence implementation, deploy new capability, and implement cost improvement initiatives for the region.
- Execute using tools and disciplined methodologies such as Project Management, Lean, Six Sigma, Business Cases, Data Analysis, Technology Systems & Solutions, etc. to implement and deliver results.
- Participate and contribute to long-term business planning including roadmap for key strategic initiatives and long-range financial planning.
- Support the implementation of JJOS & Cost-to Deliver initiatives at both local country and site levels including execution of the diagnostic, creation of the implementation plan, and the execution of the transformation projects.

**Responsibilities**:

- Drive strong end to end project management governance for strategic initiatives and programs for APAC region to drive operational excellence, deploy new capability and implement cost improvement initiatives.
- Participate, contribute to, and support the development & implementation of strategic initiatives, such as (but not limited to) cost-to-deliver, warehouse cost benchmarking, JJOS Lean projects, training and capability development, warehouse & logistics process improvements, supply chain optimization & consolidation, product portfolio rationalization, technology systems & software solutions deployment, supplier performance management, warehouse transitions, publish guidance documents such as playbooks, etc.
- Responsible for maintaining, and updating project plans, ensuring that all milestones and tasks are being adhered to ultimately leading to successful implementation.
- Coordinate with internal & external cross-functional stakeholders including global, regional and local countries as well as 3PL and consultant partners where applicable to ensure alignment and successful implementation.
- Ensure appropriate communication plans and channels are effective & efficient between all levels of the programs, project teams and stakeholders.
- Monitor and ensure all risks are being managed and communicated transparently in a timely manner so that appropriate escalation can take place when required.
- Provide support, guidance & governance as required to deliver on specific objectives and milestones.
- Develop playbooks for new capability deployment and ensure knowledge sharing from global and other regions.
- Incorporate FPX (or project management) methodologies to drive flawless execution.
- Participate, contribute & support long-term business planning including roadmap for key strategic initiatives, long-range financial planning, and regular financial updates.
- Support analysis/assessments to identify improvement opportunities and quantify benefits.
- Execute & support JJOS model in Deliver sites: Preparation, Onboarding, Diagnostic, Design, Plan & Implement at the Regional level.
- Implement, support & maintain the Cost-to-Deliver dashboard tool and perform data analysis to identify opportunities for improvement and drive initiatives to reduce cost across the APAC region.

**Qualifications**:

- Bachelor’s degree in project management, engineering, business, finance, operations management, or supply chain.
- Minimum of 3 to 5 years of experience in Supply Chain, Strategic Operations or Project Management.
- Strong leadership, influencing, and interpersonal skills.
- Ability to communicate clearly and concisely across all levels of the company in English.
- Solid project management experience.
- Knowledge of quality/compliance, supply chain, operations, and logistics.
- Analytical and process oriented, with strong critical thinking, problem-solving skills & attention to detail. Proven experience with data analytics to identify insights.
- Proven ability to work effectively in a highly complex & dynamic environment. Cross-functional experience with multiple supply chain pillars (Plan, Make, Source, and/or Deliver) and with key supply chain partners (Finance, Legal, RA, QA, Commercial, Etc.)
- Regulatory, legal, transportation and logistics (order to cash) experience highly desirable.
- Results oriented and able to independently create and deliver; self-starter / entrepreneurial.
- Strategic / big picture-oriented thinking and good comm