Assistant Manager, Operational Excellence

Job Title: Assistant Manager, Operational Excellence (Continuous Improvement)
- Job Location: Inflight Catering Centre 1

**About Us**:
SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.
- Job Description:
**About Us**:
Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

**Why Join Us**:
At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

**Key Responsibilities**:

- Identify cost-saving opportunities with business units and countries to enhance the bottom line.
- Utilize lean methodologies to identify waste and enhance both process efficiency and effectiveness.
- Leverage productivity metrics and available data to launch cost-saving initiatives.
- Challenge the status quo and seek new solutions: Embrace a growth mindset rather than a fixed one. Focus on generating proposals instead of justifications, as there is always room for improvement.
- Prioritize the process: Develop a healthy obsession with streamlining processes and optimizing resource use. Encourage team members to contribute improvements and adopt a problem-solving approach.
- Conduct deep dives: Enhance performance through thorough diagnostic investigations of operations and data. Be bold in uncovering the root causes of issues.
- Rely on data: Utilize detailed information for informed decision-making, both internally and externally. Data is a valuable tool for fostering employee ownership of processes. Remember, what gets measured gets managed and improves.
- Support in designing and driving full implementation of group-wide operational excellence program that enables accelerated continuous improvement
- Improve service level quality to boost customer satisfaction and attract more business.
- Support Team Leads in any other implementation.

**Key Requirements**:

- Master / Bachelor Degree in Engineering, **_Computer Science _**or relevant discipline.
- At least 3 years of experience in translating operational excellence ideas and concepts into Proof-of-Concepts.Ideal to have hands-on skills and good competency in the following:

- Python, Azure Architecture, SQL Databases, Excel, and PowerBI
- Experience in conceptualization and rolling-out of prototypes and relevant operational excellence solutions.
- Exposures to processing/manufacturing/aviation/food-catering industries will be advantageous.
- A team player with high initiative, demonstrated planning skills, strong data-driven analytical abilities and proven performance in operation problem-solving.
- Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization.
- Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization.
- Possesses strong first-principles thinking and a passion for reimagining processes through innovative and scalable solutions.
- Certified Six-Sigma Green Belt or higher is preferred.
- Excellent verbal and written communication skills.