Regional Head of Total Rewards, Apac

Johnson & Johnson is currently recruiting for the Regional Head of Total Rewards, APAC (New Consumer Health Company). This position will be located in Singapore (Science Park Drive - Ascent).

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

**Responsibilities**:

- The Regional Head of Total Rewards, APAC has an overall responsibility to lead and direct the regional delivery of Total Rewards
- Accountable for the effective management of Total Rewards services measured by resolution of service requests within defined time periods, levels of accuracy, and quality standards
- Achieve the established cost to serve rates and customer satisfaction levels
- Responsible for leading a team of professionals that provide accurate and timely services
- Foster a culture of rigorous adherence to standards, upholding process excellence, and continuous improvement

**Approximately 35% of the role would be devoted to the following responsibilities**:

- Influencing the design and leading the delivery of the Regional Total Rewards operational activities and maintain a strong knowledge of best practices
- Serve as a role model for exceptional customer service; ensuring that the needs and expectations of all customers are consistently met or exceeded
- Act as the most senior TR leader, on operational complex issues that require resolution or escalation
- Collaborate and engage with Regional HR leaders, to ensure that the TR programs and operations are aligned with Corporate Services TR and Global Services HR strategic initiatives and plans
- Manage Global Services HR peer relationships, required to support efficient delivery of Total Rewards Processes
- Ensure effective integration of new support requirements into the Regional TR team as they are introduced by HR special projects and initiatives
- Resolve complex process and policy inquiries, requiring a higher level of knowledge and authority and/or interaction with 3rd parties
- Provide leadership guidance to multiple reporting lines within the Regional TR team
- Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor, and provide constructive feedback for performance improvement
- Maintain a transparent line of communication with the Global Services Leadership team, by summarizing and reporting on operational updates and issues to the Regional Global Services HR Lead for support, staff planning, and development
- Work closely with internal and external colleagues within the region
- Monitor team members performance and workload, ensuring a balanced allocation of cases, in order to deliver targeted service levels
- Define, model, and enforce standards for maintaining a confidential and sensitive work environment

**Approximately 25% of the role would be allocated to the following**:

- Overseeing and executing a long-term operational strategy, methodology, and management of Total Rewards Services
- Translating the Global Total Rewards strategy into regional plans, to increase the effectiveness of services while improving the customer experience
- Direct the consistent delivery of TR Services and process effectively, efficiently, and meeting customer experience standards within the region
- Responsible for TR Services ongoing operations within the region including, but not limited to, Market Analysis, Salary Structure development, Compensation Planning, Benefits, TR consulting, Recognition, TR M&A Support, Manager & Employee training & Communications
- Model the HR organization’s customer service mindset and reinforces the vision and direction of the long-range plan for the Global Services, HR organization in close collaboration with TR Leaders in Corporat