Supervisor I, Technical Training

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs. Our supervisor position is a unique career opportunity that could be your next step towards an exciting future.

This position will supervise a team of employees in conducting technical training activities.

**How you’ll make an impact**:

- Supervise trainers, employees and training activities: management of training materials and inventory, assist with delivery and collection of productivity, quality, and training metrics of staff and trainees, provide regular progress reports and training metrics to management and cross-functional stakeholders, oversee and coach daily execution of trainer methods and tools
- Develop, plan, and schedule screening, work trials, and training activities (e.g., training room set-up) in response to Master Product Schedule (MPS) and New Product Introduction (NPI) business needs
- Provide feedback and conduct performance reviews of Trainers and Trainees, including resolving performance issues
- Participate in improvement projects, partner with engineering team on investigations and corrective actions, perform non-conformance investigations for review with engineering team, assure documentation content is valid
- Prepare training records to ensure audit compliance
- Lead the team, provide coaching and feedback, with full responsibility for all employee actions including hire/fire authority and partnering with HR on all aspects of employee relations
- May represent the organization to outside contacts, e.g., vendors, suppliers, contractors, staffing agencies
- Other incidental duties

**What you’ll need (required)**:

- Bachelor's Degree in related field or
- Technical Diploma in related field with 3 years’ experience supervisory experience required

**What else we look for (preferred)**:

- Experience working in a medical device industry
- Substantial technical knowledge and experience in related manufacturing, quality and/or product development engineering, with full responsibility for all personnel including hire/fire authority and managing all aspects of employee relations in manufacturing, quality and/or product development engineering
- Strong computer skills in Microsoft Office Suite with working knowledge of Enterprise Resource Planning (ERP) system, preferably JDE
- Capability to analyze and identify potential line/operation layouts adjustments to improve efficiency
- Proficient in Lean Manufacturing concepts and Six Sigma methodologies
- Fundamental knowledge of processes and equipment used in assigned work
- Capacity to supervise and lead employees in a manufacturing environment
- Outstanding communication and interpersonal relationship skills; with strong collaborative abilities to partner with cross functional stakeholders to achieve objectives
- Capability to succeed and flourish in a fast-paced, dynamic, and ever-changing work environment
- Ability to engage in cross-functional multicultural teams (e.g., Engineering, Management, Regulatory, Quality, HR, Planning) to foster cohesive production operations
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control