Clinic Supervisor

3 days ago

Singapore OUR TAMPINES FAMILY CLINIC PTE. LTD. Full time

We are seeking a dedicated and capable Clinic Supervisor to join our GP clinic at Our Tampines Family Clinic, and will oversee daily operations, ensuring smooth, efficient, and patient-focused service delivery.

**Key Responsibilities**:

- Oversee day-to-day counter duties to ensure a seamless patient experience
- Supervise clinic staff, provide guidance, mentorship, training, and conduct performance evaluations
- Monitor and optimize patient flow to maintain efficient service delivery and uphold high standards of care
- Maintain accurate and updated patient records using clinic management software
- Address patient concerns and provide timely, empathetic, and effective resolutions
- Conduct regular inventory checks, manage stock levels, and place orders as needed
- Manage staff and doctor rosters, including sourcing and scheduling of locum doctors
- Submit government and insurance claims (e.g., Medisave, CHAS, MBS, Managed Care) accurately and in a timely manner
- Support the clinic team by covering clinic assistant duties when required
- Undertake other administrative or operational tasks as assigned by the management

**Requirements**:

- Prior experience in a managerial role in a healthcare or clinic setting preferred
- Strong familiarity with clinic operations and healthcare administrative procedures, including tallying of governance and insurance claims and following up promptly on accounts receivables
- Strong communication and interpersonal skills
- Ability to speak Mandarin and/or Malay is an advantage, to communicate effectively with patients who are not proficient in English
- Well-organized, detail-oriented, and able to multitask in a fast-paced environment
- Positive attitude with a strong sense of responsibility and leadership
- Able to commit to 2 weekday evening shifts and 1 weekend shift.

**Benefits**:

- Competitive salary and performance incentives
- Training and career development opportunities
- Supportive and collaborative working environment

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