Customer Service and Spare Parts Specialist

1 week ago


Singapore ELITEZ & ASSOCIATES PTE. LTD. Full time

Responsibilities:

- Provide solutions to customer questions regarding products, spare parts, service plans, and appointment scheduling; coordinate with service contractors and in-house technicians to resolve service-related issues.
- Collaborate with various internal departments to ensure smooth resolution of product and service matters.
- Conduct basic troubleshooting to accurately identify and address customer concerns.
- Work towards achieving set performance targets and key metrics.
- Demonstrate strong time management, prioritization, attention to detail, and problem-solving abilities.
- Handle high-pressure situations effectively while managing customer expectations.
- Perform weekly and annual inventory checks for spare parts.
- Collect and deliver spare parts to the customer service counter.
- Manage front counter responsibilities, including walk-in spare parts sales, receiving items for repair, repair collection, and redemptions.

**Requirements**:

- Strong team player with the ability to work independently.
- Self-motivated, resourceful, and highly customer-focused with a strong commitment to service excellence.
- Location: East Region5.5 working days

How to apply:
Registration No.: R21103560

EA License No.: 20C0426 (Elitez & Associates)



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