Internship (Aac - Quality Management) 2024

1 week ago

Singapore Unity Denticare Full time

**About Us**:
**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

At NTUC Health, we are committed to implementing and maintaining quality across our Active Ageing Centres. The intern will work with the Quality Manager to raise awareness and to establish and maintain standards, operational procedures and documentations. In addition, the intern will conduct compliance checks to review and analyse the operation processes to check whether the implemented controls and their outputs meet the requirements.

During the internship, the intern is expected to visit the different AACs for the adoption of the standards and compliance review. The intern will report to the Quality Manager.

**Job Description**:

- Review and update the AAC Operations Standard to align to the latest development
- Provide guidance and support to the new AACs for the adoption and compliance of the funder's requirements and internal processes and documentation
- Conduct compliance checks, through methods such as interviews, observations and reviews of documentation, to ensure that quality management measures are in place, effective and sustainable
- Work with Centres'-In-Charge to understand ground issues and concerns, identify areas of improvements and develop improvement plans
- Compile, analyze data and findings and provide recommendations
- Establish operational procedures to improve consistency and efficiency in day to day processes
- May require to perform additional duties as requested

**Qualifications**:

- Keen interest in quality management in eldercare sector
- Good written and verbal communication
- Strong analytical and organizational skills
- Good interpersonal skills
- Detail-oriented with strong organizational skills
- Familiar with Google Workspace
- Positive attitude and willingness to learn

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