Vp/avp, Wealth Client Care, Private Partner Services, Private Banking, Consumer Banking Group

Business FunctionDBS’ Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client’s needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions.Job Responsibilities:

- Lead a team that support the Wealth Management Front Office in various aspects of the Customer Lifecyle such as, on Client Complaint Management, Communications (Client & Internal), Client Onboarding and Client Lounge Management.* Complaint Management: Oversee and support the team responsible for performing investigation, resolution and tracking of complaints & updating the leadership team monthly. This also includes updating the complaint register for audit readiness.
Where needed, collaborate with relevant stakeholders to close identified gaps by implementing and/or refining processes* Communications: craft and/or review ad-hoc communications that are sent to clients and internal staff, from a customer centricity perspective with clear call to action.* Client Onboarding: Oversee and support the team in facilitating the client onboarding process, ensuring the documentations submitted for review are fit for purpose* Client Lounge Management: lead a team of service ambassadors in providing superior customer journey/experience for clients visiting our Private Bank and Treasures Private Client lounges.* At the business unit level, serve as the regional representative for CBG, work with central team to drive bank-wide initiatives that enhance employee experience and engagement. At the department level, assume the role of MyVoice champion and work with the team in the planning, communication, and execution of departmental activities that contribute to the same goal.* Participate in ad hoc / seasonal client initiatives or projects.Requirements:

- Degree in Business, Banking, Finance or a related discipline, with at least 5 years of financial services industry experience.* Strong communication and stakeholder management skills to engage with diverse teams and senior leaders.* Strong team player with the ability to energise team members and achieve required key performance indicators* Have a keen eye for details and passion to drive continuous improvements and positive outcomes* Possess a data driven mindset and a willingness to challenge the status quo to drive improvements in the turnaround time and quality expected for high net worth clients* Good understanding of financial,investment products & services including equity and bond markets* Strong in writing, ability to communicate concisely and effectively* Proficient in MS Office - Word, Excel & PowerPoint* Familiar with the use of AI / design tools such as DBS-GPT, Canva-en