Guest Experience Agent

1 day ago

Singapore ODETTE RESTAURANT PTE. LTD. Full time

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce.

Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders.

Our Guest Experience team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalleled service and experiences to our guests.

You'll be in charge of:

- Attend all incoming calls in a fast, accurate and courteous manner
- Manage Zendesk and ticketing software system
- Input restaurant bookings in the system and confirm restaurant reservations within the stipulated time frame
- Handle special requests
- Communicate with Behold Julien venues and other departments to ensure seamless communication.
- Assist customers all other relevant enquiries
- Perform other urgent matters and any other reasonable duties and responsibilities as required by the Management

Qualifications:

- Minimum of 2 years of experience in guest services within the hospitality industry.
- Experience with Seven Rooms Table Management system will be an advantage but no crucial as training will be provided.
- Good understanding of fine dining operation and service standards.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Proficiency in Microsoft Office Suite and restaurant management software.
- Availability to work flexible hours, including evenings, weekends, and holidays

We love people who:

- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning

**Benefits**:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

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