Product Owner

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a **Product Owner - Onboarding and Credit.**

**Principal Responsibilities**

The Platforms Economy is driving global commerce at a face pace. Market dynamics, changing customer expectations and emerging technologies present an excellent growth opportunity for HSBC. Under such environment, HSBC Global Platforms is established to converge existing digital program initiatives to execute under single target operating model to maximise synergies, efficiencies, and market impact with top priority to provide seamless banking experience for our wholesale clients.

Role Purpose

The Product Owner for Credit & Onboarding will drive the definition and delivery of a fully digitised client setup process for clients joining the bank through 3rd party platform partners.

They will need to coordinate stakeholders from across the commercial bank, combining design, process, technology, and delivery skillsets to deliver an industry leading customer experience.

Principal Responsibilities
- Own the platforms “client setup” master journey, across WCL, WCS, GTRF and GPS domains to act as the voice of the customer
- Coordinate technology, data, design, and delivery teams
- Project management & delivery oversight of multiple delivery teams
- Owning the client setup roadmap & managing risks, issues, and assumptions
- Prioritising technology deliveries on a quarterly basis
- Ensure that the voice of the customer is surfaced through the journey and that decisions made are
- Work with Designers, Engineers, UX Researchers and other product owners to deliver an end-to-end customer experience

Requirements

**Requirements**:

- Experience of Agile Product Ownership (certification preferred)
- Experience of project management
- Demonstrable experience of drafting epics & user stories
- Comfortable working with teams distributed across multiple markets and GB/ GFs
- Experience driving global research teams and initiatives, strategies, vision, goals, and methodologies
- Experience in both qualitative and quantitative research
- Ability to adapt and learn at speed, managing communication and interactions with a variety of different stakeholders, both internal and external to the organization
- Exceptional presenter and communicator, using storytelling to effectively influence stakeholders
- Analyse problems and propose solutions beyond initial objectives or requirements
- Establish best practices, evolve processes, and cultivate community
- Show agility and creativity in integrating design research into the work, simultaneously offering critique and new possibilities based on reasonable constraints
- Knowledge of and curiosity about technology and its impact on design solutions in the wider context of people, communities, and society
- Works collaboratively with other teams to ensure project is scoped and supported appropriately
- Customer-focussed, results-based approach, and able to deliver to deadlines
- Nice to have: Knowledge of the Onboarding process or/and the Credit process

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.