Director, Delivery Management

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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The **Delivery Manager **is accountable for the Engagement Management team that delivers the defined solution scope to meet the customer’s desired business outcomes. This requires the DM to build / lead the Engagement Management team and collaborate across business functions, customers and partners, ensuring proper governance is followed to gain stakeholder support for the project.
- Hires, coaches, mentors and leads the team of Customer Outcomes Program / Engagement Managers to achieve the ServiceNow goals and create a culture of high performance.
- Provides strategic thinking, building and executing a business plan to meet the Asia region objectives.
- Has strong business acumen, providing an accurate financial forecast and sound business metrics including revenue, resourcing, utilisation and unscheduled backlog.
- Leads the delivery team throughout large complex engagements, engaging at executive and sponsor levels.
- Champions ServiceNow’s leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner.
- Communicates and acts as the escalation point of contact to facilitate collaboration, decision making, internal alignment and customer buy-in on proposed solutions.
- Drives high customer satisfaction as reflected in Customer Survey scores.
- Collaborates with the Sales Account Team, Global Resource Management, Customer Outcomes leadership, Partners, and Customers to understand the customer and the engagement; including business challenges, key stakeholders, issues, and business value being delivered.

**Qualifications** To be successful in this role you have**:

- 15+ years progressive experience as part of a professional services organisation; or equivalent education/experience
- 10+ years leadership experience in delivery within a professional services organisation; highly desirable in cloud based solutions using agile deployment methodology
- Ability to travel up to 25%
- Creative, entrepreneurial spirit with comfort running initiatives and program independently within a “start-up paced” environment
- Success driving complex issues through analysis and resolution
- Experience working collaboratively and cross-functionally
- Excellent written and verbal communication skills at the Cx level

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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