Senior / Manager, O365 (Permanent Role)
3 days ago
**Responsibilities**:
Senior Manager is responsible for the following functions:
- Evaluate, design, build, validate, deploy, manage daily and evolve messaging and mobility solutions.
- Own incidents, problems or issues adhering to Service Level Agreement’s (SLA’s) where relevant in a proactive manner
- Investigate on any messaging issues, analyses various logs and provide solutions.
- Be responsible for messaging components in disaster recovery practice (DRP) exercise.
- Maintain SLAs on Requests, Incidents, Changes and security exception requests.
- Drive or provide technical support on project or new initiative undertaken within STEngg.
- Involvement in implementation discussions working with non-technical stakeholders.
- Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services.
- Planning for CAPEX and OPEX Budget
- Creating and maintaining documentation to include Standard Operating Procedures (SOPs), Configuration Documentation, & Policy Documentation.
- Provide support to audit, hardening requirement and resolve any vulnerabilities.
- Conduct regular upgrade and security patching of the servers, appliance and equipment
- Support Oversea Business Unit
- Plan and Migrate on premise Exchange from 2016 to 2019.
- Work with Business on the Intune Deployment of in house Apps or Kiosk.
**Job Requirement**
- Good working knowledge of Exchange 2016/2019 and O365
- Good working knowledge of MDM Intune, Compliance
- Knowledge on Sharepoint online is a plus.
- Experience with working directly with vendors on new features and roadmaps.
- Experience with security hardening of the Windows Server operating system, as well as Exchange to meet security compliance requirements
- Ability to identify / prioritize tasks and work independently without micromanagement.
- Excellent written and interpersonal communication and documentation skills.
(EA Reg No: 20C0312)
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