Unified Communications Engineer

9 hours ago

Singapore KINLY Full time

The Real Time Communications Service Operations team provides the 2nd/3rd line support for the following production services: Instant Messaging, Group Chat, Video Conferencing, Web conferencing, Video Sharing, Webcasting, and the compliance capturing platforms. The team is responsible for the end to end product ownership, service design, support for client and server issues, investigating service related Incidents for full RCA and remediation of eDiscovery compliance issues.

**RESPONSIBILITIES**

Responsible & accountable for proactively monitoring the Real Time Communications production operations environment. The individual will utilize monitoring tools and proactively address and/or escalate service related issues in addition to keeping a pulse on trending user issues. Real Time Communications Service Operations is a “follow the Sun” organization in which each region is responsible for global operations during their respective business hours.

The Specialist will be responsible for:

- The monitoring, troubleshooting and resolution of issues within Real Time Communications platforms, supporting services and dependencies
- Proactively address potential issues before they become service affecting
- Work with Real Time Communications SMEs to obtain a thorough knowledge of the Real Time Communications environment
- Escalate issues to the appropriate SME resources
- Input and manage service requests and incident tickets through to closure
- Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels
- Performing disaster recovery testing on a periodic basis in line with agreed service levels
- Patching, maintenance and remediation on the Real Time Communications platforms and supporting services
- Providing support of release of changes into the production environment for managing and improving the operational run books and supporting documentation

**ROLE REQUIREMENTS**
- Experience with managing service requests and incident tickets in an enterprise level ITIL service management platform
- Demonstrable experience in playing leading role in a global level 1 or 2 or similar team and working within an ITIL or similar process
- Understanding of monitoring systems (Tivoli, Netcool, SCOM 2007/2012, Nectar etc.)
- Understanding of Windows and/or Unix environment administration, including SQL administration experience
- Broad knowledge of Microsoft products and technologies
- Strong career interest with a focus on professional improvement focused on Real Time Communications technologies
- Comfortable working in a team with a diverse skill set, location and culture across different countries
- Must be adaptable and quickly understand the new technologies / emerging markets
- Excellent communication skills, with the ability to listen, understand and present clear solutions to problems
- Proven track record in problem solving, within a medium to large enterprise environment

  • Unified Communications Engineer

    1 week ago

    Singapore Jane Street Full time

    We are looking for a Unified Communications Engineer to help grow, monitor and manage our global voice and video infrastructure. This role sits within our larger IT group and will require you to deliver smart solutions in a fast-paced environment without disrupting the daily workflow. The Unified Communications team is responsible for end-user setup (devices...

  • Product Manager, Unified Communications

    1 week ago

    Singapore Ingram Micro Full time

    Product Manager, Unified Communications page is loaded## Product Manager, Unified Communicationslocations: Kallang Bahru, Singaporetime type: Full timeposted on: Posted Todayjob requisition id: R- **It's fun to work in a company where people truly BELIEVE in what they're doing!**Job Description:**Responsibilities**:* Product and inventory management of...

  • Engineer (Voice Communications)

    2 weeks ago

    Singapore NXGEN COMMUNICATIONS PTE LTD Full time

    About the Company NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance. At NXGEN, we put our customers first and help them navigate their digital...

  • Engineer (Voice Communications)

    2 weeks ago

    Singapore NXGEN COMMUNICATIONS PTE LTD Full time $90,000 - $120,000 per year

    ABOUT THE COMPANYNXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.At NXGEN, we put our customers first and help them navigate their digital...

  • Unified Communications Services Manager

    1 week ago

    Singapore New Era Technology Full time

    Join to apply for the Unified Communications Services Manager role at New Era Technology . Get AI-powered advice on this job and more exclusive features. Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued,...

  • Product Manager, Unified Communications

    1 day ago

    Singapore Ingram Micro Full time $60,000 - $120,000 per year

    It's fun to work in a company where people truly BELIEVE in what they're doingJob Description: Responsibilities:Product and inventory management of Unified Communications productConceptualizing of marketing programs, developing of channel and end-customer demand generationDetermining the best price point for the products or services based on various factors...

  • Unified Communications

    4 days ago

    Central Singapore NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Unified Communication Support Engineer

    4 days ago

    Singapore CGS INTERNATIONAL SECURITIES SINGAPORE PTE. LTD. Full time

    **About the role CGS International Securities Pte. Ltd. (CGS International) is an award-winning and market leading integrated financial services provider, ranked among the top securities houses in Asia. CGS International taps on our wealth of global and ASEAN insights to offer equities trading, leveraged products, wealth management, investment banking,...

  • IT Engineer

    1 week ago

    Singapore HYPER COMMUNICATIONS PTE. LTD. Full time

    Setup, Programming, and Support of Voice Communication systems including Local Area Networks (LANs) & Wide Area Networks (WANs) Provides technical support on data or voice networks for internal and/or external customers; answers technical questions; recommends and implements approved course of action. Installs network applications on network servers or voice...

  • Network Engineer

    4 days ago

    Singapore MQ Communications Pte Ltd Full time

    **PRIMARY DUTIES AND RESPONSIBILITIES**: - Design, setup and configure complex switching environments - Maintain a thorough understanding of Local Area Networking. - Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether-Channel (Bonding), etc. - Configuring and installing client and server network software for...