Associate, Care Concierge

15 hours ago

Singapore NTUC Health Full time

COMPANY DESCRIPTION

NTUC Health is one of the largest community health and eldercare providers in Singapore. With a fast-growing presence, the organisation is recruiting passionate individuals who wish to serve the interest of a senior person.

The customer service team will be accountable for the overall customer satisfaction metrics and organisation goals in alignment with the business strategy.

DESIGNATION : Associate, Care Concierge (Customer Service) (Home Care) (2 -year Contract)

RESPONSIBILITIES
- Receive regular training on NTUC Healths services in order to provide suitable service recommendations to customers
- Understand and evaluate needs of customers, promote the value of NTUC Health services, and facilitate enrolment to these services
- Support the training of a new generative AI tool to achieve a high accuracy rate, including auditing the generated answers and editing replies
- Organise and participate in roadshows to promote NTUC Health services
- Meet Key Performance Indicators
- Perform any other duties that may be assigned from time to time by the Reporting Officer.

QUALIFICATIONS
- Preferably general degree or minimum A Levels with some customer service experiences
- Someone with strong written and verbal communication skills
- Someone who is resourceful
- Someone who is patient and enjoys working with a senior person
- Someone who is meticulous and dependable in terms of meeting deadlines and following up on outstanding items
- Prior experience in the healthcare or community care sector is preferred
- Proficiency in a 2nd language would be advantageous
- Have keen interest in digital systems and be tech savvy

OTHER INFORMATION
- Familiar with Google workspace collaborative tools

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