Avp, Change Management
1 week ago
**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
**About the Department**:
**Group Technology and Operations (GTO)** provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
**Responsibilities**:
- Ensures highest standard of service delivery to our customers.
- Ensure seamless communication in managing change across UOB contact centres.
- Encourage uses of technology and system tools as directed and within established guidelines to increase service of quality to customers.
- Partner with UOB country contact centre to identify training needs and ensure completion of Constellation training on time.
- Participate in Contact Centre initiatives to increase service quality.
**Job Requirements**:
- Degree/ Diploma in any discipline
- Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage
- Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service
- Possess good command of written and spoken English.
- Good analytical skills; passion processes improvements.
- Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast paced changing environment
**Be a part of UOB Family**:
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