In-room Dining Manager

2 hours ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Position Overview**

The In-Room Dining Manager is responsible for developing and maintaining the highest standard of quality in presentation, supervision and control of in-room dining service. The individual is a role model for the colleagues by providing sound advice, guidance and morale building and follow up tasks as assigned.

**The Role**

**In-Room Dining Operations**
- Provide overall leadership and management for In-Room Dining
- Analyze periodic revenue and cost reports, monitor actuals against budgets and provide commentaries and action plans to remain on track
- Attend departmental meetings, line-ups and other training as scheduled
- Manage the operations with the assistance of the F&B Supervisors
- Hold briefing with colleagues for each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate
- Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
- Provide guest with an enjoyable and expertly served in-room dining experience

**Drive Service and Operational Excellence**
- Handle guest complaints by following the procedures and ensuring guest satisfaction
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
- Analyze guests' feedback to ascertain guest service delivery gaps
- Ensure compliance with hotel policies and procedures, including safety and security protocols

**Manage Team**
- Manage the human resources in the department to attract and retain employees
- Review talent capability and develop high potential employees for the department
- Identify training needs of the division and implement a training plan in conjunction with the department heads to close gaps
- Support and actively participate in the planning and execution of the hotel's overall staff development and retention efforts

**Talent Profile**
- Minimum Diploma education or equivalent
- 7 years of supervisory experience at luxury hotels/resorts
- Prior experience in managing a team in luxury hotels/resorts
- Possess Singapore's Food Safety Certification

  • Captain - In-Room Dining

    13 hours ago

    Singapore Marina Bay Sands Pte Ltd Full time

    Join to apply for the Captain - In-Room Dining role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Supervise and coordinate all...

  • Captain - in-Room Dining

    12 hours ago

    Singapore Marina Bay Sands Pte Ltd Full time

    Description Join to apply for the Captain - In-Room Dining role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Supervise and...

  • Captain - in-Room Dining

    12 hours ago

    Singapore Marina Bay Sands Pte Ltd Full time

    Description Join to apply for the Captain - In-Room Dining role at Marina Bay Sands Get AI-powered advice on this job and more exclusive features. WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Supervise and...

  • In-Room Dining Executive

    1 week ago

    Singapore NEW PARK PROPERTY PTE. LTD. Full time $40,000 - $60,000 per year

    The In-Room Dining Executive is responsible for providing prompt and professional F&B service to Hotel's guests and assisting the management of all aspects of the In-Room Dining, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff. Outlet Operations ...

  • Captain - In-Room Dining

    1 week ago

    Singapore Marina Bay Sands Full time $60,000 - $120,000 per year

    WE TAKE YOU ABOVE BEYONDTake your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.Job Responsibilities:Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.Train, mentor, and motivate a team of in-room dining staff,...

  • Immersive Dining

    4 days ago

    Singapore AND SO FORTH PTE. LTD. Full time

    Description: - Explain concept of dining rooms - Present dishes in theme to dining rooms - Interaction with customers **Requirements**: - Understanding and relaying guidelines according to role - Able to improv when required - Comfortable with interacting with people - Comfortable with wearing uniform/costumes according to role

  • Commis Cook

    2 days ago

    Singapore JW Marriott Full time

    Commis Cook (In-Room Dining/All-Day Dining)Overview Commis Cook for In-Room Dining and All-Day Dining at JW Marriott Hotel Singapore South Beach. Full-time, non-management level position based in Singapore. Responsibilities Prepare special meals or substitute items and cook according to recipes, quality standards, and presentation guidelines. Regulate...

  • Assistant in Room Dining Manager

    2 weeks ago

    Singapore Marriott International, Inc Full time

    **Job Number** 23220129 **Job Category** Food and Beverage & Culinary **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for the daily...

  • In-Room Dining Executive

    13 hours ago

    Singapore NEW PARK PROPERTY PTE. LTD. Full time

    The In-Room Dining Executive is responsible for providing prompt and professional F&B service to Hotel's guests and assisting the management of all aspects of the In-Room Dining, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff. Outlet Operations •...

  • Dining Room Team Member

    7 days ago

    Singapore RYAN'S GROCERY (GWC) PTE. LTD. Full time

    From the most exquisite cuts of meat to the choicest of cheeses and everything in between. Do you love fine food and everything about it? You just might be who we’re looking for. Here at Ryan’s we truly believe in that age old saying, “You are what you eat”, that’s why we insist on providing people with the most flavourful, healthiest, ethically...