Technical Service Engineer

**Job Summary**:
Master Builders Solutions is a global brand of advanced chemical solutions for construction. Our comprehensive construction chemicals portfolio includes concrete admixtures, waterproofing solutions, concrete repair and protection solutions, performance grouts, and performance flooring solutions. We offer advanced chemical solutions for new construction, maintenance, repair, or renovation of structures. Our employees form a global community of construction chemicals experts that are passionate about solving our customers’ specific challenges at all stages of construction as well as throughout the lifecycle of the structure.

We constantly strive to solve tomorrow’s challenges through our talented people, sound science, innovation, and communication with our global partners. We provide new solutions to satisfy industry demand for specific structure strengths while understanding the need for sustainability, and environmental consciousness.

Master Builders Solutions provides a complete portfolio of high-quality admixtures that improve the placing, pumping, finishing, and long-term performance of concrete. We are passionate about providing our customers with solutions to enhance concrete performance by:

- Developing innovative technologies in response to customer & Industry needs
- Providing product selection and specification guidance for admixture technologies
- Optimizing concrete mix designs for performance and sustainability
- Testing concrete in our world-class laboratories
- Providing technical expertise and troubleshooting

We are looking to hire a** Technical Service Engineer** to support the** Singapore Territory.**

**Responsibilities**:
**Technical Service & Support**:
1. To provide and innovate the method to prepare cured samples/sample blocks as technical support to the sales team & a business.
2. Act as an active member to provide technical support such as conducting product training and demo to the sales team, applicators & end users.
3. Act as a technical service provider to handle customer complaints including site visits & follow-up as well as preparing investigation reports.
4. To carry out site visits to ensure systems were carried out in the correct method and meet customer expectations.
5. Build positive working relationships with applicator customers, conduct quality reports, and assess competence levels via practical assessments.
6. Provide expertise in technical support to sales team & customer for pre
- and post-sales
**Product Application & Development**:
7. Assist in product development & production optimization exercise to meet business needs.
9. Responsible for the accurate preparation of samples according to product formulation, to cater to laboratory evaluation as well as upon customer requests.
10. To provide technical advice in relation to AS products to internal staff with the objective of raising the technical capabilities of the organization.
**Others**:
11. Prepare and maintain a record of all in-house & external test data to ensure the traceability of critical & important information. Analyze test results and report findings as well as put forward recommendations for improvement needs where necessary.
12. Ensure safe practices are followed at all times.
13. Ensure that lab tools & equipment used are clean and well maintained after use. Also to maintain the cleanliness of the laboratory after each trial or testing activity.
14. Revalidation of expiring AS products.
15. Communicate with independent laboratories & other external parties for all company products-related testing.

**Experience**:

- Diploma in Civil Engineering, Chemistry or a related field
- 3 years’ experience in construction chemicals or related field
- Knowledge in construction chemicals-related products such as admixture systems, cementitious and concreting materials
- Knowledge of the testing method and standards
- English (Fluent)

**Your Contact Person**:

- Janka Zbonkova_
Talent Acquisition and Employer Branding