Senior Solutions Architect

**Summary**

We are looking for a talented, business savvy technologist to join our APAC Solution Architect Team as a Presales Solution Consultant.

The Solution Architect Team plays a critical role throughout the customer life cycle, working closely with other Teams as and when required:

- ** Sales** to design and sell business transforming solutions to clients that want to accelerate their business and reduce operational costs.
- ** Professional Services** to ensure ‘The Vision Painted’ is delivered on-time and within budget.
- ** Customer Success** and **Support** to ensure clients get the most out of their investment and are realizing the expected benefits
- ** Product **so that the investments in the Solution portfolio continue to align with customer and market needs

The Presales Solution Consultant is responsible for discussing customer business problems, gathering functional & not-functional requirements, explaining Smart Communications’ value proposition, developing proposals, designing solution architectures, and facilitating product demonstrations.

**About Smart Communications**

**The responsibilities of the role include**:

- Understanding & evangelising Smart Communications solutions and industry offerings
- Conceptualisation and design of solutions for prospective and existing customers
- Preparation of business cases, solution briefs and presentations for solution walkthroughs and sales pitches
- Technical contribution to Proposals and Responses to RFI/RFP/RFTs
- Enabling customers to derive value from the proposed solutions
- Identifying, qualifying, and documenting requirements (functional/non-functional), constraints, dependencies and most importantly what success looks like.
- Recognising any minor gaps in our Portfolio and communicating this back through the right channel.
- Building tailored demonstrations and POCs as an aid to the sales process.
- Delivering presentations and solution demonstrations at Conferences and Events.
- Supporting the overall on-boarding of Smart Communications’ customers and partners.
- As a domain expert, be aware of industry trends, business drivers and regulatory initiatives
- Understanding competitive offerings and our differentiators in the market.

**What we’re looking for**:
**Must have skills/experience**:

- Solution Consulting / Presales or “Inhouse” experience in at least one of the following Industries/Verticals:

- Banking and Finance
- Insurance
- Wealth Management and Superannuation
- Healthcare
- Government
- Referenceable experiences in projects involving ideally several of the following technology categories:

- Customer Communication Management (preferred)
- Forms/Workflow and Low-code/No Code platforms (preferred)
- Customer Experience
- Enterprise Content Management
- Integration, Orchestration and Middleware
- Customer Relationship Management (i.e. Salesforce or MS Dynamics)
- Hands-on experience with a broad range of digital technologies and concepts ideally including but not limited to:

- Cloud, SaaS, PaaS, Hybrid and Server-less deployment architectures
- Mobile and Front-end web technologies such as HTML5, Javascript and CSS
- Identity/Single Sign-on standards such as SAML2.0 and OpenID Connect
- Integration/Data Exchange standards such as REST, SOAP, SFTP and SMTP
- Charting, Visualisation and Analytics platforms and libraries
- Mainstream and emerging Database and Storage technologies
- Customer Experience, User Experience and Journey Mapping
- Knowledge of XML, XSL/T and/or XSL-FO
- Proven history of playing the Solution Design/Architect role in mid-sized to large-scale transformation projects.
- Experience working in rapidly assembled, cross-functional, multi-organisation teams
- Willingness to share expertise and knowledge with colleagues, clients, and partners
- Ability to stay abreast of technology advances, competitor activities and market developments.
- Ability to quickly establish key facts, requirements to evaluate and propose solutions to business problems and process inefficiencies.
- Analytical and consultative approach to client interactions.
- Excellent interpersonal, written, verbal communication and presentation skills (web & in
- person) required.
- Personal management style that is collaborative in nature, pragmatic, and open/flexible to a rapidly changing environment.
- Confident, outcome-orientated mindsetaka a ‘can do - will do’ attitude.
- Available to travel within the region when required.
- Ability to work remotely.

**We look for the following core competencies in everyone we hire**:

- Analytical Ability - effectiveness in analysing situations and identifying key issues.
- Planning and execution - monitoring progress, taking action when necessary to rectify situations / meet deadlines.
- Proactive - taking responsibility for making things happen.
- Social Magnetism - taking actions, that show awareness of one’s own impact on others.
- Teamwork - collaborating with and promoting col