Trade Support Agent
1 week ago
Our Client is a fast-growing quantitative trading start-up. company We build and manage automated trading algorithms and related systems to trade financial products such as stocks, futures, and options in the financial markets in the world. In this role, you will be responsible for answering trade liquidation-related inquiries, account freeze and account closure-related inquiries, conducting order logic-related investigations, troubleshooting technical issues, and managing escalation and follow-up of user inquiries.
【 What you will be doing 】
- Handling trade liquidation and complex trade dispute-related inquiries
- Managing escalation and follow-up of user inquiries with internal stakeholders
- Perform trade and order logic audits for our cryptocurrency exchange platform
- Manage inquiries on trading platform usage from a technical perspective
- **Requirement**:
【 What they are looking for 】
- Experience with Zendesk, Slack and Jira
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
- Experience managing inquiries from clients, investigating trade disputes, and bug reporting
- ** Working Hour**: 9:00 ~ 18:00
- ** Benefit**:
【 What they are offering 】
- Annual Leave: 15 Days
- Medical Leave
- Medical Insurance
- Profit sharing Bonus
- Meal allowance
- Competitive salary & discretionary bonus
- Limitless snacks and drinks in the canteen
- Flexible working hours
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