Service Sales Specialist

**Description**

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings.

**The opportunity**:
Implement and manage the Service strategy at the geography responsible to ensure profitable and sustainable service growth. Responsible for customer satisfaction by on time resolution of customer issues.

**How you'll make an impact**:

- You will support the local sales organization/existing customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers, provide technical support during the technical meeting, product presentations, negotiations and offers product/solution/service-related training and prepare/support preparation of technical/commercial offers based on customer specification requirements, local business unit indications and sales organization directives.
- You will participate in the kickoff meeting organized by the project team, define costs for the proposed solution and communicate to sales organization, ensure completion of Project Risk Review documentation in accordance with Hitachi Energy Group and internal policies and coordinate with internal functions the analysis of legal, contractual clauses, risks and costs associated with the project.
- You will analyze, evaluate specific technical issues and associated risks, customer needs and competitor offer through general market information and information provided by the sales organization perform lost proposal analysis, identify potential cause, and recommend future actions in cooperation with Sales/Local Business Unit to obtain better future results.
- You will define the configuration in accordance with bid commercial needs and requested quality metrics, negotiate suitable subcontract agreements and relevant work allocation with bid partners, as applicable. You will collect all relevant documentation for the proposal and record the decisions and hypothesis rationale adopted during its development.
- You will manage the first technical inspection to retrieve all the information needed to prepare the proposal, obtain cost information from relevant internal contacts and ensure the technical support needed for the sales team during technical meeting with customers. You will support sales in negotiations with customers on technical, contractual, and commercial content of the proposal, coordinate with internal functions the analysis of legal, contractual clauses, risks and costs tied to the project
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

**Your background**:

- You hold degree qualifications in Engineering (electrical) or recognized equivalent.
- Experience in Sales & Marketing as tendering/bidding/sales support engineer for high voltage (66kV or above) equipment’s experience of brownfield solutions like retrofit, replacement bay extension as an additional plus.Prior experience in MV/LV environment with high desire to explore HV environment is highly encouraged to apply, experience in estimating and tendering experience (MS Excel based system).
- Possess technical know-how and basic knowledge of GIS switchgear and Sub-station. Technical & commercial understanding to offer GIS solutions, extensions, standalone Installation & Commissioning offerings, maintenance solutions is desirable.
- Basic skills for Single Line Diagram (SLD) review, layouts & schematic understanding. Computer literacy and competent in using SFDC (preferable), MS Word, MS Excel, MS PowerPoint Good and assertive business acumen.
- Ability to cooperate with and support other members within organization and customers from a wide range of cultures and backgrounds. Flexible to travel to customer sites when necessary.
- Communication Skills, Time management, co-ordination, accuracy, attention to detail and performing in a pressure environment are necessary.

**More about us**:
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out.

For this role, depending on grade and experience, we offer the following employee benefits.
- Employer-sponsored