Bank Operations Officer

1 week ago

Singapore D L RESOURCES PTE LTD Full time

**Job Description & Requirements**:
**Job Description**:

- Process customers’ requests in the Card Services Financial Payment

function, e.g Fund Transfer, SmartPay, Cashplus Instalment Loan,

Cardholder Payment
- Complete all requests with accuracy and within the agreed Service

Level Agreement
- Manage and resolve customers’ and business units’

feedback/complaints and queries promptly
- Identify opportunities to improve productivity, risk controls, efficiency

and service quality in the team
- Support in digitization effort driven by the management and ad-hoc

/admin tasks assigned

**Requirements**:

- Diploma/Degree Holder
- Preferably 1 - 2 years of relevant banking experience.
- Able to multi-task and cope with change and diversity in a fast

paced environment
- Possess strong analytical and problem solving skills, able to think

objectively and 'think outside the box' when analyzing issues
- Meticulous with an eye for details and quality mindset
- Strong cross-functional collaboration and communications skills, driving

outcomes through influence and negotiations
- Proficient in the use of Microsoft Office, specifically Microsoft Excel,

Word & Powerpoint
- Team player, self-motivated and resourceful

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