Avp/senior Associate, Trade Operations Specialist, Institutional Banking Group Operations
4 days ago
Business FunctionGroup Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Accountabilities* Accurate and timely delivery of work assigned by Team Lead* Ensure work is performed in accordance with the established procedures, policies, product guidelines and standards* Full compliance with the Bank’s policies, guidelines and code of conduct* Timely escalation of error, problem, exception or unusual transaction to Team Lead, Section Manager or Department Manager* Achievement of the year-on-year KPI set by Section Manager and Department Manager ResponsibilitiesTransaction Management & Compliance
- Process, authorize, and reconcile daily transactions accurately and efficiently, adhering to established Service Level Agreements (SLAs), internal policies, and regulatory guidelines.* Ensure all assigned tasks and transactions comply with operating and compliance procedures.Stakeholder Collaboration & Communication:
- Liaise effectively with Business Units, GTS, external counterparties, and customers to obtain necessary instructions, resolve queries, and facilitate transaction completion.* Cultivate a customer-centric approach to manage workflow and consistently meet or exceed client expectations.Operational Oversight & Risk Management:
- Perform day-end reconciliation of transactions and monitor controls on entries.* Allocate and distribute ready-to-process transactions to team members.* Proactively identify and resolve operational issues, escalating significant incidents or risks in a timely manner.* Ensure strict adherence to risk and control guidelines/policies.Problem-Solving & Improvement:
- Provide solutions and recommendations related to trade finance matters.* Identify and implement opportunities to enhance quality, productivity, and efficiency within processes.Team Support & Development:
- Provide guidance and training to junior staff on departmental SOPs, bank policies, and guidelines.Project Participation & Ad-Hoc Tasks:
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