Technical Support Customer Lead Engineer
2 weeks ago
**Responsibilities**:
- Provide system level pre and post-sales support for your assigned customer/s. This includes remote or on-site testing, troubleshooting and technical support.
- Be the Customer Lead Engr (CLE) for assigned account.
- This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.
- Attend maintenance windows when needed.
- Be able to accept on-call duties outside of normal business hours when required. This includes being on weekend shift when the business requires.
- Provide on-site support to customers where and when required.
- Communicate with Design and Supply Chain on problems / issues found in the field.
- Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
- Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
- Create, review, validate and publish required MOP/ISB/FSB documents.
- Contribute to knowledgebase (KCS)
- Help train newly hired Technical Support Engineers.
- Interface between customer and other technical support teams
- Work with internal stake holders to manage customer issues.
-
Technical Support Engineer
2 days ago
Singapore Nextlabs International Private Limited Full timeNextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and...
-
Technical Customer Support Engineer
4 days ago
Singapore Cellebrite Full time**Company Overview**: Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally...
-
Singapore Comaea Consulting Pte Ltd Full time**Job Information**: Industry **Marine** *** Work Experience **5+ years** *** Salary **Attractive** *** City **Singapore** *** State/Province **South West** *** Country **Singapore** *** Zip/Postal Code **079026** Our client is an international marine capital equipment manufacturer and a leader in the marine industry in its...
-
Customer Technical Support Engineer
5 days ago
Singapore NOKIA Full timeNokia is seeking a highly motivated and experienced Customer Technical Support Engineer to join our team. The Customer Technical Support Engineer provides 'advanced' technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution...
-
Customer and Technical Support Engineer
2 days ago
Singapore Thales Aerospace Communications Full timeJob Overview - Technical support on Thales Aerospace Communications products - Solve customer concerns or coordinate problem-solving activities - Technical follow-up of equipment in service - Support major airlines - Ensure customer satifaction on all our civil and military programs - Escalation of Support Cases to the Service and Support Manager -...
-
Technical Customer Support Engineer
1 week ago
Singapore Rapyd Full time**Rapyd Is Building the Future of Fintech!** Rapyd is a financial technology company that allows businesses to accept and make payments anywhere, using any method. By building the largest local payments network, we’re unleashing global opportunities, letting businesses reach new markets faster and giving more consumers access to innovative goods and...
-
Team Lead
2 weeks ago
Singapore Adyen Full timeAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft – making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support...
-
Technical Support Engineer
2 days ago
Singapore AEM SINGAPORE PTE. LTD. Full time**Technical Support Engineer**: **ESSENTIAL DUTIES AND RESPONSIBILITIES** - Provide technical expertise in manufacturing and field support. - Lead on NPI Build and develop process documents (WI, Manual, FMEA and RA) - Support for Customer and Field service escalations and trouble shooting. - Support L and L3 Training manual preparation and provide...
-
Technical Support Engineer
5 days ago
Singapore FLOTECH CONTROLS PTE LTD Full time**Responsibilities**: - Provide technical support to customers and regional sales teams - Determine customer requirements and recommend specific products and solutions. - Communicate with suppliers and technical teams on specifications; manage lead times and costs - Manage customer and supplier relationships. - Build contacts with potential clients to...
-
Technical Support Engineer
2 weeks ago
Singapore Halcyon Knights - LogicMelon Full timeAPAC role ,taking care of multiple territories. Working for Public listed cyber company - Offering a favourable market competitive package, for a mid level Tech engineer - Fully remote role, reporting to lead in Australia. The company is actively looking for a Technical Support Engineer, who can actively guide cusotmers on how best to navigate and leverage...