Commercial Line Manager, Nvo Desk

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Role Overview
In this role, you will report to the Head of the ANL Asia Commercial Desk and be responsible for managing and developing a portfolio of Key Account clients within ANL Lines. Your scope will cover day-to-day pricing activities, tender coordination, and monitoring the commercial performance of Asia to Oceania trades. You will work closely with decision-makers and negotiators within these organizations, serving as the primary point of contact for both commercial matters (negotiation, pricing, dispute resolution) and operational follow-up (allocation, empty equipment release).
Key Responsibilities
Develop and grow the performance of a portfolio of Key Accounts, focusing on achieving target volumes and/or revenues as defined with Line Management
Coordinate with ANL Oceania Commercial Team and Line Management to define and ensure the delivery of ANL’s commercial offering for selected customers
Prepare regular reports for Global, Agency, State, and Commercial Managers on tender activity, including progress updates and final outcomes
Build strategic partnerships with existing customers and actively identify and pursue new business opportunities
Monitor account performance against agreed targets and serve as the primary point of contact for both commercial matters (negotiation, pricing, dispute resolution) and operational follow-up (allocation, empty container release)
Organize and participate in face-to-face meetings with customers, including QBRs and MBRs, to review performance, identify gaps, and implement corrective actions in collaboration with Line Management, Regional Offices, and Sales Agencies
Maintain regular communication with the CMA CGM network regarding customer portfolio performance and collaborate with regional and local teams to drive key account results
Ensure pricing, product specifications, and service terms are aligned with the Line’s commercial strategy and comply with legal and regulatory standards
Promote new maritime services and value-added solutions to enhance customer engagement
Prepare customer presentations and manage escalations related to disputes, booking failures, and service issues, ensuring timely redirection and resolution
**What We’re Looking For**:
Minimum of 5 years' experience in sales and shipping operations
Solid understanding of agency business operations from the ground up
Broad and practical knowledge of the shipping and logistics industry
Proven ability to quickly adapt to new technologies and evolving systems
Why Join CMA CGM?
Be part of a global leader in shipping and logistics with ambitious growth plans.
Work in a collaborative, inclusive, and supportive environment.
Competitive salary and comprehensive benefits package.
Opportunities for professional growth and regional exposure.
**This role is opened for local employment only.
**Salary package (local) & job title shall commensurate with experience.
**Kindly note that only short-listed applicants will be contacted.
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.
Come along on CMA CGM’s adventure