Risk Operation Analyst

5 days ago

Raffles Quay, Singapore TikTok Pte. Ltd. Full time

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide.
- Comprehensive understanding of the risk systems and robust investigation of suspicious activity to determine the root cause of an issue and remediation, as necessary
- Independently manages partner escalations of various complexities
- Work with our fraud strategy to enact change through enhanced proactive and reactive risk detection as a collaborating task.
- Leads investigations, uses experience/ knowledge to support the investigation of complex situations, potential fraud and creates comprehensive documentation for investigations
- Availability to work 40 hours a week, available to work weekend and/or different shifts

**Requirements**:

- 3 years+ of risk investigations and operational experience, preferably in an online operations, trust & safety
- Strong investigative ability, internet research, organizational, and analytical skills.
- Experience in and/or demonstrable knowledge of domains such as risk, payments, ecommerce
- Strong and demonstrable systems thinking skills
- Experience with SQL or Python preferred but not required
- Ability to collaborate and influence across teams and regions
- Results oriented and comfortable working in a fast-paced environment requiring prioritization and ownership
- Aptitude to identify new ways to approach risk management and to think creatively

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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