Identity & Access Single Sign-on Provisioning Services - Functional Specialist

2 weeks ago

Singapore Citigroup Full time

**Discover your future at Citi**:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

**Job Overview**:
**Job Summary**:
**Roles & Responsibilities**:
**Functional Requirements Management**:

- Proactively engage with stakeholders to gather, analyze, and document functional requirements for services under the team's responsibility.
- Translate business needs into clear, concise, and comprehensive Business Requirements Documents (BRDs).

**Quality Assurance & Testing**:

- Develop detailed test plans and test cases to ensure comprehensive coverage of functional requirements.
- Execute functional testing, analyze results, and report defects in a timely manner.
- Collaborate with development teams to ensure issues are resolved effectively.

**Application Deployment & Support**:

- Conduct thorough post-deployment checkouts to verify successful implementation and service stability.

**Operational Support**:

- Provide ad-hoc support during out-of-office hours and weekends as required, given that most production changes occur outside standard business hours.
- Participate in a rotational schedule for weekend service health checks, typically once or twice a month.

**Collaboration & Communication**:

- Work closely with global team members, fostering strong collaborative relationships across different time zones.
- Communicate effectively with technical and non-technical stakeholders regarding requirements, progress, and issues.

**Job Requirements**:
**Experience**:

- 8-10 years of overall Information Technology (IT) experience.
- Minimum of 3 years of dedicated experience in the Identity & Access Management (IAM) domain.

**Technical Skills**:

- Basic proficiency with UNIX/Linux terminal commands, including performing system diagnostics and restarting services.
- Understanding of middleware technologies such as IHS (IBM HTTP Server) and WASND (WebSphere Application Server Network Deployment).
- Familiarity with project and task management tools such as JIRA.
- Experience with Change Management processes using Service Now.
- Proficiency in documentation and collaboration platforms like Confluence.
- Experience with monitoring tools such as Splunk and AppDynamics is a significant advantage.

**Soft Skills**:

- Excellent written and verbal communication skills, essential for working with global teams and diverse stakeholders.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a distributed team.
- Adaptability and willingness to provide support during non-standard working hours when necessary.

**Education**:

- Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.**Job Family Group**:
Technology
- **Job Family**:
Information Security
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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