Customer Success Manager

3 days ago

Raffles, Singapore ZeroNorth Full time

At ZeroNorth, we are pioneers in revolutionising the shipping industry through digital innovation. Our cutting-edge SaaS solution isn't just about optimising business operations; it's about championing sustainability by significantly reducing CO2 emissions. Our purpose of making global trade green is what drives us forward.

With a diverse team of over 500 professionals representing 38+ nationalities, ZeroNorth operates from global hubs including Copenhagen (our HQ), Copenhagen (our HQ), Athens, Chennai, Mumbai, New York, Oslo, San Diego, Singapore, Sofia, and Tokyo. We are at the forefront of the industry's green transition, empowering our partners to leverage data for tangible decarbonisation actions.

**What does it mean to be a Customer Success Manager at ZeroNorth?**

**Qualifications**:

- Preferably Second Engineer / Chief Officer on board Merchant Vessels
- Minimum of 2-5 years experience in Shore Job

**Key Skills**:

- Professional proficiency with Google Workspace
- Experience in developing strong relationships with Customers and presenting to C-level executives
- Demonstrated understanding of value drivers in recurring revenue business models
- Project management experience and/or certification is strongly preferred
- Solid technical background with hands on experience in digital technologies
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills

**Essential Job Functions**:

- Conducting regular customer outreach, including Quarterly Business Reviews
- Maintaining customer relationships to obtain product/service feedback and working with internal teams to ensure customer needs are met
- Providing developers with customers’ feedback to help identify potential new features or products
- Determining how to define, drive and demonstrate ROI to every customer through scalable means
- Providing necessary training for our customers to drive usage, adoption, and business value

**Some travel days are to be expected, as we want to stay close to our customers.**

**About ZeroNorth**

**Making global trade green is what we work towards every day**
In the complex and dynamic world of global trade, shaped by regulations, geopolitical shifts, and environmental concerns, we aim to deliver value and positive impact, steering the maritime industry towards zero emissions.

**Data serves as our compass, guiding us from information to destination**
The truth changes constantly, just like the world around us. We turn to data for truth.
By harnessing the powerful combination of technology, expertise, and trusted data at scale, our platform serves as the single source of truth. Utilising billions of data points, we ensure seamless information flow from ship to shore and throughout the entire value chain.

**We are here for every step of our customers’ journey**
We partner with our customers and support them at every stage towards sustainable and digital excellence. Our teams are truth seekers, dedicated to solving complex problems, while aligning commercial success with sustainability. We believe true success empowers our customers’ teams to make decisions that benefit both profit and planet.

Together, we can make global trade green.

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