Cloud Infrastructure Engineer

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual who has understanding of Public Key Infrastructure (PKI) and endpoint testing. We will be hiring as a contract employment basis.

**A brief summary of your job responsibility**:
- Lead and manage the operations team (contractors) to maintain and support secure products for Whole-Of-Government
- Ensure that the card production system is properly managed and coordinated by the team of contractors with no disruption to business operations.
- Ensure the availability of the PKI system according to the Service Level Agreement (SLA)
- To work closely with agencies to understand their requirements to meet their needs in a timely and effective manner
- To work closely with Internal Service Management team to develop/enhance business function/process
- Analyze impacts of any requested changes and propose improvements to continuously address evolving business needs, and work with the respective support teams to identify/understand/mitigate any operation challenges
- To submit regular and timely project updates to higher management
- To track and manage change requests for project governance purposes
- To manage the project documentation received from project teams and vendors and follow up on delayed deliverables
- Perform evaluation testing, inspection, and acceptance of all PC hardware and software.
- Evaluate and propose hardware and software upgrades (e.g., Tech Refresh) to end-user equipment
- To perform and maintain project asset inventories
- To support Whole-Of-Government requests for equipment rollouts and inventories
- Ensure all project assets are tracked, accounted and can be reconciled at any time with the asset inventory system.
- Performing regular hardware asset and software license audits, participating in the capacity budget, and forecasting for hardware upgrades and/or software renewals

**Requirements**:
- Prior experience as a desktop support technician administrating of PC (laptops and desktops) and other peripherals
- Hands-on experience with the latest Windows technology
- Experience with Card Production / PKI preferred
- Experience in IT business analysis
- Possess good analytical and problem-solving skills with the ability to interpret and analyze data effectively
- Experience with quality assurance testing and processes
- Basic network troubleshooting skills
- Attained an ITIL service operations certification or equivalent
- Knowledge of IT asset management systems, including asset management processes, asset updates, report management, and asset management inventory
- Good communication and interpersonal skills with the ability to work by oneself as well as collaboratively in a team environment
- Able to communicate effectively with non-technical audiences and senior management to update any operation issue/challenges
- Strong interpersonal skills, customer orientation, team interaction/effectiveness, and decision-making skills
- Resourceful with the ability to work out solutions to unique technical challenges
- Excellent problem-solving and multitasking

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions**Benefits**
- A wholly-owned subsidiary of GovTech.
- We promote a learning culture and encourage you to grow and learn.
- Contract Staff enjoys the same benefits as Permanent Employees.