Technical Services Director

**Position**:Technical Services Director

**Work Location**:Clark Global City, Pampanga

**Relocation Package**:Work Visa, Flight Expense, and First Class Accommodation inside Clark Global City, Pampanga

**Professional Requirements**:

- **Willing to relocate to Clark Global City, Pampanga, PHILIPPINES**:

- 15+ years’ total experience, including 5Clark Global City, Pampanga years in a 24/7 environment
- Experience of leading overall infrastructure for a complex organization and network
- Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies
- Exposure to ITIL concepts and adoption.

**Key Accountabilities**:

- Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners, Value Chain Administrators.
- Ensure delivery of 24/7 service operations and KPI compliance.
- Manage escalations and give timely resolutions to the customers.

**Key Deliverables**:
The Technical Services Director is responsible to deliver the following:

- To lead the technology infrastructure strategy and execution for the Company
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
- Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
- Development of governance process.
- Build strategic relationships for creating value for the Company.
- Participate in the formulation of the company's business plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
- Leadership for delivery of 24/7 service operations and KPI compliance.**Position**:Technical Services Director

**Work Location**:Clark Global City, Pampanga

**Relocation Package: Work Visa, Flight Expense, and First Class Accommodation inside Clark Global City, Pampanga**

**Professional Requirements**:

- **Willing to relocate to Clark Global City, Pampanga, PHILIPPINES**:

- 15+ years’ total experience, including 5Clark Global City, Pampanga years in a 24/7 environment
- Experience of leading overall infrastructure for a complex organization and network
- Working knowledge of Storage Area Network (SAN) and related technologies, Cisco-based network communications technology, High availability and disaster recovery architecture, communication and related technologies
- Exposure to ITIL concepts and adoption.

**Key Accountabilities**:

- Overall manage and lead a team of Global Service Desk Engineers, Field Engineers, Consulting Engineers, Client Service Partners, Value Chain Administrators.
- Ensure delivery of 24/7 service operations and KPI compliance.
- Manage escalations and give timely resolutions to the customers.

**Key Deliverables**:
The Technical Services Director is responsible to deliver the following:

- To lead the technology infrastructure strategy and execution for the Company
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
- Provides infrastructure services vision, enables innovation and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
- Development of governance process.
- Build strategic relationships for creating value for the Company.
- Participate in the formulation of the company's business plans; assessing cost and feasibility, and ensuring the plan is aligned with and supports the strategic goals of the business.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
- Leadership for delivery of 24/7 service operations and KPI compliance.

**Salary**: $15,991.38 - $22,654.45 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Work Location: In person