Partner Program Manager, Tiktok Live

4 days ago

Singapore TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us?
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About The Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. The Global Partnership Management team at Trust and Safety is responsible for the strategy, governance, and operations performance of Content Review's extended workforce across the region. The team makes it agile and efficient for the T&S team to engage with our suppliers, providing on-boarding, training, standards, and guidelines to keep our community safe.

**Responsibilities**:
What will I be doing?
- You are responsible for the company’s partner operations strategy ensuring smooth landing of various initiatives including WFM, QA, Training, and other change injections
- You will manage complex vendor and internal stakeholder relationships
- You will establish governance and processes related to the continued health of assigned sites and lines of businesses
- You will devise operating models with strong governance, risk management with Partner/vendor engagement
- You will deliver on operational improvements to existing processes and drive scalability and simplification.
- You develop metrics, milestones, structured programs, and procedures to ensure successful day-to-day execution
- You will lead a team of Partner Ops specialists to drive operational excellence on a day to day basis
- You will exhibit strong people management skills and demonstrated success when leading multiple direct reports in a global environment.
- You will use your excellent communication skills to interact with senior executives within various cross-functional teams
- Ability to travel 50%-70% is required for this role

**Qualifications**:
Qualifications
What should I bring with me?
- You come with minimum of 5+ years of experience managing outsourced partner relationships along with people management experience
- You have Operations Management, Program Management, Large scale transformation project experience
- You have experience in the end-to-end sourcing and contracting process
- You come with strategic thinking skillsets and the ability to understand and analyze complex and ambiguous sources of information

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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