Application Support Engineer(L1)
1 week ago
**Responsibilities**
- Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
- Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
- Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
**Requirements**:
- Diploma / Degree in Computer Science or equivalent
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous
- Experience with some programming languages(HTML, JAVA) will be an added advantage
- Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation
EA Reg No. R1766561
Mason & Co Pte Ltd
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