Fraud Analyst

2 days ago

Singapore DCS CARD CENTRE PTE. LTD. Full time

**Key Responsibilities**:

- Ensure close monitoring of fraud alerts by our in-house system and Napier (outsourced service provider) in accordance to established SOP/processes & procedures, avoid fraud losses and ensure timely follow-up actions are taken to mitigate losses.
- Performs Fraud Monitoring, Detection & Investigations with relevant stakeholders e.g. Merchant Acquiring, Settlement Team and assist with the response to customers who has reported the Fraud/Mules/Scam incident.
- Conduct investigation / reviews into credit card and merchant frauds and financial crime risks in accordance with legal, regulatory, and internal policies.
- Liaise with internal stakeholders (e.g. Relationship Managers and Business Units) and customers to obtain clarification and corroboration on account / transactions.
- Where necessary, prepare fraud related evidence for submission to the Authorities or to facilitate FIDREC resolution.
- Compile and document case review findings and recommendations on appropriate account strategy to mitigate fraud and financial crime risks identified.
- Responsible for periodic and monthly reporting and dashboard to Senior Management
- Ensure all investigations are completed within the timeline set out in Fraud Risk Policy & Procedures
- Act as key liaison for Fraud Point-of-Contacts for all Card Brands and Task Force
- Work closely with relevant stakeholders (e.g. Compliance, Legal and Fraud Risk Management on institutionalizing strategies of the applicable procedures and policies relating to Fraud and Scam Management
- Support IT initiatives from a sharing perspective via investigative insights to enhance ongoing anti-fraud monitoring.
- Regular evaluation and review of existing Fraud rules and ensure efficiency in detection of credit card fraud transactions and online Clicks monitoring rules.
- Review account / transactions to establish any red flags on fraud and financial crime risks.

**Job Requirements
- Degree from a recognized university (preferably Accountancy, Banking, Economics or Law) or relevant professional qualification in financial services or audit.
- At least 3-5 years working experience in card frauds investigations either within the Banking Industry or in law enforcement.
- Strong investigative mindset and attention to details.
- Team player with strong inter-personal and communication skills and ability to network, engage and influence business stakeholders independently.
- Excellent written report and skilled in MS office suites.
- Technical & Regulatory Knowledge relating to Fraud & Scams
- Familiar with relevant Regulatory Acts/Notices/Advisories
- Proven track record of managing complex investigations with excellent analytical, problem-solving & risk mitigation
- Strong understanding of changing fraud and scams typologies in the financial industry for Consumer Banking
- Independent, versatile and able to perform under pressure
- Proficient in MS Word, Excel, PowerPoint & Fraud systems

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