
Product Manager
6 days ago
Department Product Management
- LevelExperienced (Individual Contributor)
- LocationSingapore
The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.
**About the Team**:
- At Shopee, we are developing state-of-the-art technology to empower millions of users every day. As part of this mission, we are building Shop Chatbot, a powerful tool designed to help sellers optimize their operational efficiency. It enables sellers to automate customer interactions, answer buyer inquiries, and enhance the shopping experience seamlessly. Beyond responding to customer questions, our chatbot acts as a customizable shop assistant, allowing sellers to tailor interactions based on their business needs. Additionally, it provides engagement tools to help buyers discover the right products and make more informed purchasing decisions. As we continue to innovate, we are expanding our team to build the next generation of intelligent commerce solutions.
- Own end-to-end product development of Shop Chatbot features, driving ideation, impact analysis, priority definition, system design, and development while overseeing post-launch performance through data analysis for continuous improvements.
- Effectively manage stakeholder expectations and project timelines by developing detailed project plans, proactively mitigating risks, and ensuring seamless collaboration and communication across product teams, engineers, designers, product ops, and analysts.
- Collaborate with data science and engineering teams to develop advanced LLM recognition and solution models, buyer targeting models, predictive analytics, recommendation systems, and search capabilities to enhance chatbot effectiveness.
- Work closely with business teams to develop features aligned with business goals, helping stakeholders understand the product, communicate its value, and define strategic priorities together.
**Requirements**:
- Bachelor’s degree from a reputable education institution. Preferably major in Computer Science, or a related applied quantitative field, or experience in lieu
- Excellent problem solving and analytical skills
- Effectively communicate complex business/technical information with different audiences verbally or in writing
- Self-driven, positive attitude and team player
- Experience in using data science and machine learning to solve problems
- Prior product management experience or domain knowledge in one or more of the following areas is preferred: Chatbot technology, recommendation systems, user segmentation & targeting, and user experience optimization.
- Proficient in English, and conversational in Mandarin in order to collaborate with stakeholders based in China
- Both junior and senior product management roles are available
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