Service Technician
8 hours ago
**About the role**
**What you'll be doing**
- Provide prompt and efficient troubleshooting and repair services for a variety of SATO products such as printers, scanners and hand-labelers etc. via Depot, Dealer Repair or by customers directly.
- Provide assistance in testing and installation of hardware products for events / exhibitions.
- Oversee the management of in-house loan equipment by ensuring items are in optimal working condition prior to issuance and proactively tracking and resolving overdue returns.
- Maintain detailed records of service activities and reports as required.
Conduct hardware trainings and render support to Sales team for in-house demo.
**What we're looking for**
- Minimum qualification of Nitec / Higher Nitec or above in Electrical, Electronic, Mechatronics Engineering, or a related technical discipline.
- Minimum 1-2 years' relevant experience in a technical support or service technician role are preferred. Individuals with no prior experience but have a strong interest in technical support are encouraged to apply.
- Strong diagnostic and troubleshooting skills with the ability to quickly identify and resolve issues.
- Excellent communication skills to liaise effectively with clients and team members.
- A keen eye for detail and the ability to work both independently and as part of a team.
Willingness to learn and adapt to new technologies and processes.
**About us**
SATO Asia Pacific Pte Ltd is a leading provider of innovative auto-ID solutions, including barcode and RFID printers, labels, and software. With a strong focus on customer service and technological excellence, we strive to help our clients optimise their operations and drive business success. Join our dynamic team and be a part of our continued growth and expansion.
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