Student Service Associate

**DYSLEXIA ASSOCIATION OF SINGAPORE LIMITED**

**ORGANISATION PROFILE**

Join a rapidly growing organisation that has over 300 full time and flexi scheme employees, and
operates from 13 centres and other locations in Singapore

The Dyslexia Association of Singapore Limited (DAS) provides a continuum of services for children
with dyslexia, their parents, mainstream teachers and other professionals in the field of dyslexia in
Singapore.

**JOB DESCRIPTION**

Position Student Service Associate

Division/Branch DAS Learning Centres

DAS Student Service Associates play a critical function as they are the main interface with our
parents.

Is responsible for the reception of their Learning Centre.

Answers all incoming telephone calls and enquiries and refers to the Centre Manager where
necessary. Also handles all correspondence.

Assists the Centre Manager in all matters at the Centre, including preparation of time-tables,
monthly reports to Senior Management, etc.

Maintains the Centre’s common areas, eg. lobby, work area, printing room, storeroom and
pantry in a neat, clean and orderly manner.

Supervises the work of the Centre’s cleaning staff.

Maintains petty cash, keeping a proper record which is to be submitted to the Accounts
Officer via the Centre Manager on a monthly basis.

Collects Assessment Fees and Term Fees and issues receipts.

for processing.

Ensures the security of the Learning Centre under the guidance of the Centre Manager.

Submits term fees collection report to the Centre Manager.

Prepares the Centre’s Enrolment Audit submission.

You will be converted to regular employment with good performance after one year.

**COMPETENCIES
**Personal Competencies (Core) : **

Interpersonal skills

Communication skills

Accountability

Ability to work well in a team

**Technical Competencies (Skills) : **

Microsoft Office**
**REQUIREMENTS
**Education**:

Minimum ‘A’ levels

Diploma holders may
apply

**Experience: **

relevant experience are
welcomed to apply

**Other Skills & Knowledge: **

Ability to work flexible
hours (including
weekday nights and

weekends)** **

Ability to multi-task and
adapt to changing work
environment** **

Familiar with Microsoft
database software** **

Proficiency in Mandarin
an advantage as we
have clients who speak
Mandarin only**
**WORKING HOURS**

DAS staff have to work when our clients are available. Certain DAS centres are opened from
Mondays to Sundays and also late into the evenings (up to 9 pm). All staff work 44 hours a week and
are expected to be flexible in their working days and this includes Saturdays and Sundays.

**WORKING FROM DIFFERENT LOCATIONS**

The Student Service Associate must expect to work from any of our 13 learning centres including
Bedok, Bishan, Chinatown Point, Chua Chu Kang, Henderson, Jurong Point, Parkway Parade, Rex,
Sengkang, Serangoon, Tampines, Woodlands and Yishun. Staff must expect to be posted or
transferred to any of the above centres based on the needs of the organisation.

**SALARY AND BENEFITS**

Starting salary will be within the range of $2150 - $2350 (depending on experience).

For staff who work on weeknights (7-9pm) and on Sundays, an allowance will be paid per hour.

benefits. Staff will be entitled to medical benefits while on probation. The DAS also awards training
incentives to deserving staff.

**LEARNING AND SUPPORT**

At the learning centres, on the job training and guidance will be provided. The Student Service
Associate will be supervised in their work by the Centre Manager.

There are opportunities to be involved in association-wide roles such as volunteer management and
service excellence.

**APPLICATION DETAILS**

1. DAS Employment Application Form, duly completed (form can be downloaded from the

Careers page of our website)
2. Resume