Key Account Manager

3 days ago

Singapore LE PETIT DEPOT PTE. LTD. Full time

**Job Summary**:
We are looking for a results-driven and strategic Key Account Manager - Food Service to oversee and grow relationships with major food service clients (e.g., hotels, restaurants, catering companies, QSRs). The KAM will develop account strategies, drive revenue, ensure customer satisfaction, and align internal teams to deliver tailored solutions.

**Key Responsibilities**:
**- Account Management**:

- Build and maintain strong, long-term relationships with key accounts in the food service sector.
- Act as the main point of contact for assigned clients.
- Ensure high levels of customer satisfaction and retention.

**- Sales & Revenue Growth**:

- Develop and execute strategic account plans to achieve sales targets and business growth.
- Identify opportunities to upsell, cross-sell, and introduce new products or services.
- Monitor market trends and competitor activity to spot opportunities or threats.

**- Negotiation & Contracts**:

- Lead contract negotiations, pricing strategies, and promotional agreements.
- Ensure compliance with company policies and margin objectives.

**- Collaboration**:

- Work closely with internal teams (marketing, supply chain, product development, finance) to ensure client expectations are met.
- Coordinate with distribution partners to ensure product availability and timely delivery.

**- Reporting & Forecasting**:

- Provide accurate forecasts and regular reporting on account performance.
- Analyze sales data and KPIs to evaluate account performance and ROI.

**Requirements**:

- Bachelor’s Degree in Business, Marketing, Hospitality, or a related field.
- 6 to 8 + years of experience in key account management, preferably in the **food service, FMCG, or hospitality**sector.
- Proven track record of managing and growing large accounts.
- Strong negotiation, communication, and interpersonal skills.
- Ability to analyze data, develop insights, and make strategic recommendations.
- Willingness to travel as required.

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