
Technical Manager
21 hours ago
The technical manager is a versatile position that requires sufficient managerial skills as well as sufficient technical skills. A technical manager should be able to perform all necessary tasks related to the products distributed by the company including troubleshooting any technical issues. He/she must oversee the development and implementation of any system through all steps of the process. He/she must make sure their team is fully trained and able to perform their jobs. The technical manager is the point person for any issues that arise within the team. They are responsible for making key decisions for technical issues related to the company after considering everything from cost ,quality of hardware or software to service level delivery efficiency.
Skillset needed / preferred
- Networking (Command Line Interface, CLI), CCNA or equivalent
- Understand network routing and network access control (eg, Aruba Clearpass, standard routing protocol)
- Have relative experience in the video surveillance industry
Job Duties
- The technical manager must provide guidance for all members of the team when it comes to designing and implementation.
- To work with the management to implement resource management monitoring tool for the technical team
- To ensure that all technical team members are equipped with the necessary skillsets as the company evolve with its distribution model
- To be able to source or in-source technical requirement from the Channel Sales, Business Development and Product management team
- To make sure that all procedures are documented for reference and that all of the members of the technical team are trained to handle any situation.
- To be the communication source between clients and upper management of the company.
- The technical manager must also perform management tasks for the team. These duties include conducting employee reviews, handling employee complaints, and dividing the workload among members of the team.
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