Associate Sales Agent
6 days ago
Job Family:
Telesales (Inbound Only)
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey
Key Goals & Objectives- Establishes relationships with key customers (travel agents and direct consumers) to achieve our Core Purpose as well as maintain all established performance standards.- Achieves set revenue target for the department.
**Responsibilities**:
- Answers inbound telephone calls from various customers and provides information to secure hotel reservations. Assists with service requests that drive incremental revenue to our member hotels and builds customer loyalty.-
- Follow up with customers on a timely basis on special requests, Courtesy Holds, and room/rate requests.- Produces error free work that minimizes payouts.- Ability to diffuse customer.- Maintains a sound understanding and adheres to all SABRE policies and procedures.- Attends Hotel of the Week Presentations.- Actively participates in team meetings.
Requirements & Experiences- Speak and write in Japanese and English (Mandarin and Cantonese; added advantage)- High school education- Telephone/call center experience and some customer service experience a plus- Hospitality, travel, luxury, international experience preferred- Familiar with using a PC, Word, Excel, and Outlook
Skills & Abilities- Professional and polished presence- Ability to influence and build trust- Able to work any shift. Mo - Sun 8:00 to 17:00 with 5 days. Off Day on rotation basics.- Strong problem-solving skills if needed.- Strong communication skills both written and oral- Grammar and spelling are used in a professional manner and culturally acceptable to the end consumer
Stay connected with Sabre Careers
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