Ict Manager
2 days ago
**Responsibilities**:
- Independently responsible for ICT related activities (Network, Infra, Hardware, Software, etc.) in the Asia Pacific region (Singapore, Thailand, Malaysia, Vietnam, Myanmar, Indonesia, Philippines, India, Bangladesh, Australia, Korea and Taiwan)
- Provide IT Support for users of Group IT Service Desk - Inquiry response, trouble shooting, ticket management
- Report, confirm and negotiate with HQ/ICT Administrator based in Japan for all kinds of ICT support for the region
- Support Group system and/or software implementation
- Proposal to improve IT support and operation process
- Conduct ICT related training for the group companies in AP region
- ICT Asset Management including but not limited to Computers, Server, Network, Mobile Phone, Software Licenses, etc.
- Management of IT service desk team as team leaderAny other ad-hoc tasks or responsibilities assigned by HOD
**Requirements**:
- Bachelor’s Degree in Computer Engineering/Science related field
- Minimum 7 years of relevant working experience of ICT support
- Knowledge of ICT (Computer, Software, Network) to support L2 layer class
- Proficient in Word, Excel, PowerPoint, and Outlook (Office 365) Knowledge in Microsoft Azure and Business Intelligence are preferrable
- Able to identify potential opportunities to improve and update systems in a timely manner
- Ability to read/write/converse in Japanese (JLPT/N1) is required to liaise and communicate with Japan HQ / IT Service Administrator of Global Helpdesk in Japanese
- Able to work independently as well as an effective team player, possess positive working attitude, energetic and proactive
- Able to work under pressure and meet tight deadlines
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