Group Account Director

JLL supports the Whole You, personally and professionally.

Group Account Director (Industrial)
Work Dynamics

DUTIES AND RESPONSIBILITIES

The position requires the lead to develop short and long-term strategies for every account and alignment with
Group Account Executive Strategy

Must ensure the Account Managers develop Account Plan for their respective Accounts and meets all key performance indicators as set out in the management contract.

Procurement and Vendor Management
Evaluate the vendor procurement and management practices of the various Accounts and ensure renegotiation and tendering, (including tender documentation; evaluation of tenders, and preparation of contracts) are in compliance with Client or JLL procurement guidelines.
Benchmark services across similar properties within the country.
Co-ordinate and monitor the contractor management program
Ensure only JLL/Client approved vendors are providing service on-site, and their performance is monitored. Ensure the vendor performance is shared with the respective vendor.

Facilities Operations
Ensure every Account Manager & Site Lead has a good understanding of the contract, an Account Plan, and the KPI.
Ensure every staff has been trained/inducted on their job responsibility and clear understanding of their SOPs.
Implement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
Ensure all Account complies with JLL/Client
Environment, Health & Safety standards
Equipment Reliability Management program
Soft Service standards and kept to the agreed level
Client-related service as mentioned in the contract agreement must comply.
Accountable for Account Leads to be trained & alignment with their Operations procedures to maintain high service standards.
Identify new value initiatives that will assist the client to achieve their corporate goals.
Ensure consistency in the JLL/Client policies & procedures have complied. The Site staff is updated on JLL & Client’s technology platforms as well as the policies.
Accountable to Implement and comply with all internal management systems to high standards of quality assurance.
Ensure all Critical Environment (CEM) space is identified and agreed upon with the client. Ensure the CEM standards are in full compliance.
Responsible to implement a comprehensive energy management program.
Ensures that compliance with all regulatory local laws and guidelines are met as they relate to the operation of the building’s infrastructure: strong understanding, commitment, and proven implementation experience in a regulatory environment, safety, and health safety programs and processes.
Ensure all Financial Management requirements are completed in a timely and accurate manner. Develop and ensure compliance with all Capex & Opex budgets for every account and the budget is timely shared with the client.

Talent Management
Create a high-performing, integrated team who are committed to delivering exceptional client results.
Critically analyze account managers’ performance (account-based staff and “hosted” account staff) and build feedback into actionable development plans.
Work with the Delivery Organisation to provide performance feedback on staff who are “assigned” to accounts.
Manage Account Manager rotations in a proactive and structured manner to avoid any client disruption
Work with Account Lead and Account Directors to ensure account teams are participating in training and development programs and that succession planning is carried out annually.

Nurture & Develop Great Teams
Personal leadership - inspires trust, adapts, and learns
Passion for coaching and developing managers into exceptional leaders
Inspires and motivates toward new and stretch opportunities that are outside one’s comfort zone to evolve as a leader

Risk Management
Assist in the implementation of a Facilities/Property risk management program that identifies major property risks including occupational EHS, operational services, procurement, legal and financial.
Ensure critical facilities risk assessments are regularly reviewed, mitigation plans are updated, and the staff is trained.
Ensure data integrity of all systems across the accounts and audit data from time to time
Develop guidelines and strategies to protect the health and safety of staff and others, and protect Jones Lang LaSalle and client reputations.
Ensure disaster recovery and business continuity plans are implemented and maintained across all accounts, and the staff is trained.
Ensure every account has a comprehensive Risk management program to ensure the reliability of operation on the site.

Project Management
Experience in Project management and tools
Must be able to take clients through design development requirements, and manage their requirements & expectations.
Experience in managing projects budgets & variations

**Profitability Initiatives**:
Develop initiatives and strategies that lead to cost saving