Service Quality Executive
1 week ago
**Job Title**
Service Quality Executive
**Job Description Summary**
This role is responsible for analyzing and auditing our customer service performance standards, and providing training where necessary.
**About the Role**:
- Provide comprehensive training to Customer service representatives
- Provide structured and timely recommendations; verbal and/or written feedback to Project Manager, contact centre leadership and operations.
- Develop and conduct targeted group coaching sessions for customer service representatives that address service quality deficiencies and/or improvement opportunities.
- Collaborate with contact centre leadership and operations to identify and streamline processes and implement process standards that enhance service delivery and the customer experience.
**About You**:
- Diploma holder in any disciplinary
- Prior experience in contact center environment
- Familiar with contact center performance standards, reports, and performance management
- Good interpersonal and writing skills
**Why join Cushman & Wakefield?**
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Bonus for referring friends
- Career development and a promote from within culture
- An organisation committed to Diversity and Inclusion
**We have a vision of the future, where people simply belong.**
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”
-
Car Sales Executive
2 weeks ago
Bedok, Singapore Precise Auto Service Full timeFIVE FIGURE INCOME POTENTIAL - Guaranteed base salary, and commission based on gross sales revenue. Current car sales executives are earning $6K /month, but if you are hungrier, we believe $10K is not a problem. For someone new to this industry, training will be provided **Responsibilities**: - Develop and follow-up on sales lead from various sources...
-
Admin Executive
3 days ago
Bedok, Singapore Precise Auto Service Full timeAssist with day-to-day site admin functions Manage the provision of all office services, i.e. reception, phone, fax, mail, stationary, courier services, office equipment, etc Support the day-to-day aspects of records management for various users. Inputs document data into the standard registers ensuring that the information is accurate and up to...
-
Admin Executive
1 day ago
Bedok, Singapore Precise Auto Service Full timeAssist with day-to-day site admin functions - Manage the provision of all office services, i.e. reception, phone, fax, mail, stationary, courier services, office equipment, etc - Support the day-to-day aspects of records management for various users. - Inputs document data into the standard registers ensuring that the information is accurate and up to...
-
Quality Assurance Executive
1 day ago
Bedok, Singapore Jumbo Group Of Restaurants Full timeImplementation and management of food safety (HACCP) & quality assurance programs in outlets (local & overseas) - Conduct training in Standard Operating Procedures (SOPs), food hygiene, food allergies, food handling techniques, etc - Opening and ongoing support to local & overseas outlets, e.g. training, SOPs, inspections, audits - Conduct regular...
-
Car Rental Admin Executive
1 week ago
Bedok, Singapore Precise Auto Service Full timeHandle all the administration involved with the car rental / leasing - Explaining the terms of rental or leasing agreements - Complete all paper works with the customers and collect payment - Identify bumps, scratches or special features on the rental car to customer when handing over the rental car - Check mileage and inspect for damage when the rental cars...
-
Quality Assurance Specialist
1 day ago
Bedok, Singapore Cook Group Full timeOverview: This role is responsible in the implementation and maintenance of Quality Management System of SADC in Singapore in accordance to ISO 13485 and TradeFIRST requirements. **Responsibilities**: - Assist to develop and maintain Quality Management System(QMS) in compliance with ISO 13485 - Responsible for document control, change control and training...
-
Car Sales Consultant
3 days ago
Bedok, Singapore Precise Auto Service Full timeFIVE FIGURE INCOME POTENTIAL - Guaranteed base salary, and commission based on gross sales revenue. Current car sales executives are earning $6K /month, but if you are hungrier, we believe $10K is not a problem. For someone new to this industry, training will be provided **Responsibilities**: - Develop and follow-up on sales lead from various sources...
-
Motorcycle Sales Executive
2 weeks ago
Bedok, Singapore Precise Auto Service Full timeJob Responsibilities: - Handle vehicle sales (NEW AND USED BIKES) - Handle short-term and long-term rental activities including handing / taking over bikes for QC checks, photo taking of vehicle conditions, etc - Attend the handing over process of bikes to customers. - Follow up on production / new vehicle preparation activities - Attend On-site jobs (Key...
-
Customer Service Executive #67077
1 week ago
Bedok, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Trader of Semiconductor - Position Title**:Customer Service Executive**: - Working Location: East - Chai Chee Industrial Park (Nearest MRT: Bedok) - Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm) - Salary Package**:Up to SGD 3500 + AWS + Variable Bonus + Transport allowance**: - Duration: Permanent **Key...
-
Quality Sys Spec Ii
1 day ago
Bedok, Singapore Bio-Rad Laboratories Full timeOverview: The Quality System Specialist supports and performs activities associated with processes that make up the Quality Management System (QMS). This includes but is not limited to change control, CAPA, audit (internal/external) and management review meeting. **How You’ll Make an Impact**: - Manage the change request process, ensure timely review...