Clinical Lead

1 week ago

Singapore SG MEDICAL PTE. LTD. Full time

**Clinical Lead (Sleep Health)**: **About the Role**: We’re seeking a Clinical Lead (Sleep Health) to elevate the quality and consistency of our sleep therapy counselling services. You’ll guide a team of CPAP Counsellors, handle escalated patient cases, maintain clinical protocols, and play a key role in patient adherence, partnerships, and service outcomes. This role blends leadership with hands-on experience — ensuring you remain connected to the real-world challenges faced by CPAP Counsellors, while steering the team’s clinical growth and effectiveness. **What You’ll Be Responsible For**: - Act as the primary escalation point for complex or high-risk CPAP cases - Coach and mentor CPAP Counsellors to maintain high clinical standards - Review and improve standard operating procedures for therapy counselling - Contribute to resupply logic, patient adherence strategy, and partner education - Represent clinical perspectives in partnerships and B2C campaigns - Actively perform CPAP counselling duties periodically to maintain a strong understanding of frontline workflows, patient needs, and counsellor challenges **What Success Looks Like**: - 90% compliance with clinical counselling protocols - < 5% backlog in escalated patient cases - Timely and documented resolution of all clinical queries - High satisfaction and confidence from the counselling team - Strong alignment between counselling workflows and clinical standards **You Might Be a Good Fit If You**: - Are a trained healthcare professional (e.g. Respiratory Therapist, Nurse, Allied Health) - Have good commercial experience - Have experience in sleep therapy, CPAP support, or chronic care management - Are confident leading peers and guiding care quality - Enjoy collaborating across marketing, partnerships, and operations - Understand patient adherence psychology and education tactics - Are willing to rotate through CPAP Counsellor responsibilities occasionally (e.g. intake calls, therapy consults, resupply engagement) to stay grounded in day-to-day patient experience **Tools You'll Use**: - CRM (HubSpot or equivalent) to document escalations and patient notes - Workflow platforms (e.g. shared calendars, ticketing) - Resupply and patient management dashboards **Bonus If You Have**: - Experience setting up or revising healthcare SOPs - Exposure to digital health platforms or clinical partnerships - Interest in building educational content or webinars **Why Join Us?**: We’re a growing healthcare team supporting thousands of sleep therapy patients with a mix of digital counselling and clinical service. You’ll get the opportunity to shape standards, work across teams, and drive real outcomes in a lean, mission-driven environment. Ready to lead with both heart and hands?

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