Banquet Captain

14 hours ago

Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

The main responsibilities and tasks of this position are listed as, but not limited to the following:

- Meet and greet guests in a friendly and warm manner.
- Coordinate the food and drink service by liaising with the kitchen and service staff.
- Conduct roll call of the function to the team before the function begins, highlighting special pointers where necessary in the absence of superior.
- Perform planning and organization functions like maintaining the banquet logbook, maintaining, and updating function sheets / BEO, etc.
- Proper setup of banquet rooms, and make sure sufficient supplies and equipment are available for the function.
- Inform superior to order stocks for daily operations when the balance stock is low.
- Assist superior to oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
- Supervise and trains staff in the setup and breakdown of assigned banquet rooms according to superior’s instructions.
- Seek opportunities to enhance the banquet/ event experience of guests with personalized touches.
- Upsell, promote, and ensure that the guest is enjoying their dining experience.
- Escalate guests complain to superior if unable to conduct service recovery.
- Adhere to all banquet standard processes and hotel standard policies and procedures.
- Ensure high grooming and hygiene standards are met by the banquet team.
- Monitor the profitability of functions to ensure quality and portion control while minimizing waste and breakage or lost supplies.
- Assist Superior to establish maintenance, repair, and cleaning schedules for all banquet equipment and facilities.
- Report and update the inventory of any losses and breakages which are discovered after the function.
- To perform any other duties that may be assigned by the Management.

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