Assistant Manager/manager, Digital Planning

4 days ago

Singapore Accounting and Corporate Regulatory Authority Full time

**What the role is**
- BE PART OF A HIGH PERFORMING TEAM
Join us, and be part of the team that shapes the future of the business and accounting regulatory landscape
We are going digital, leveraging data and AI to provide a responsive and forward-looking regulatory environment conducive to enterprise in Singapore.
We are looking for committed, forward-thinking and energetic team players to be part of the team to drive ACRA digital transformation and build digital capabilities and governance.
The incumbent will contribute to the department’s objectives to accelerate the adoption of digital solution in ACRA, help to transform service delivery and to develop/maintain a robust and sustainable enterprise architecture for ACRA systems.

**What you will be working on**
- Collect, organise and analyse data related to service operations, processes and customer interactions to identify areas for improvement and optimize performance of service operations
- Proficient in statistical concepts and data visualisation tools (e.g. Tableau, Power PI). Skillsets in analytical tools (e.g. Python, SQL) will be bonus
- Able to interpret data insights and recommend areas of improvements for our digital services
- Involve in service analytics project to derive insights to improve service strategy, customer journey and service experiences across different channels
- Evaluate and propose emerging technologies and digital service trends which can be adopted within agency

**What we are looking for**
- Professional qualifications in Business Management, Data Analytics or related fields
- Good interpersonal, communication and writing skills.
- Analytical, resourceful and able to work independently in a team environment
- Proactive in acquiring new knowledge and be adaptive to changes
- IT savvy and proficient with Microsoft Office and data visualisation/analytics tools
- Experiences in development of data analytics projects will be preferred

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