Enterprise Technical Support Engineer

2 weeks ago


Remote, Singapore Quest Software Full time

Overview:

- Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

**Responsibilities**:

- Day to Day Duties:
- Act as a customer advocate - maintains and represents as a cordial Quest Technical Support engineer
- On a daily basis, maintain a personal queue of ongoing customer issues until resolution and interface with other Quest resources to bring escalated issues to resolution
- Be pro-active in creating & publishing kb articles as part of solving issues in a customer focused Knowledge Centered Support (KCS) environment
- Contribute new ideas and theories to assist colleagues in brainstorming sessions for support issues, even developing and attending training for self-improvement to assist and share knowledge with team
- Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers
- Remains knowledgeable of Quest product and current industry products and technologies
- Have the capability of providing after-hours support and weekend support, if required.

Essential Support Skills:
- Work experience in a similar service environment
- Must be independent, self-motivated, a team player and have a people-oriented personality
- Effective and efficient problem-solving skills
- Strong written and oral communication skills
- Ability to work in fast paced, dynamic environment
- Ability to be professional and have timely management of personal workload covering multiple problems
- Keep abreast of emerging technologies and latest Microsoft product versions to enhance effectiveness in

handling technical queries
- Delivery of excellent customer service
- Awareness of Change Control Process
- Strong deep dive troubleshooting techniques

Qualifications:

- Essential Technical Skills:
- Bachelor's degree in Computer Science/Information Sciences/Electronic & Communications Engineering
- 2-4 years of experience in an advanced technical support/systems administration role/vendor environment
- Prior Technical Support experience or proven track record in system administration
- Previous customer support experience, or previous customer facing role with good interpersonal skills (written and spoken)
- Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP, WMI, ASP, DCOM)
- Microsoft core technologies including but not limited to:

- Microsoft Windows server and desktop operating systems
- Microsoft Active Directory & LDAP directories and schemas
- Microsoft 365 & Office 365 platform (SaaS) administration
- Microsoft Azure cloud administration
- Microsoft PowerShell and other related scripting languages
- Experience with Active Directory Management (Users/Groups, Schema Knowledge, LDAP, Group Policies, ADSIEdit)
- Experience in installing and administering Exchange 2010/2013/2016 and Office 365, including logging
- Understanding of MAPI, EWS, IIS and IIS logging
- Basic knowledge in Microsoft SharePoint is a plus
- Microsoft certifications are a plus



  • Remote, Singapore Zimmer Biomet Full time

    At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to...


  • Remote, Singapore Joules To Watts Business Solutions Inc. Full time

    **SUMMARY**:The Frontline Technical Support Engineers’ primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention,...


  • Remote, Singapore Dataiku Full time

    Dataiku is The Universal AI Platform, giving organizations control over their AI talent, processes, and technologies to unleash the creation of analytics, models, and agents. Providing no-, low-, and full-code capabilities, Dataiku meets teams where they are today, allowing them to begin building with AI using their existing skills and knowledge. Why...


  • Remote, Singapore Claroty Full time

    Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (IoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability...


  • Remote, Singapore Fivetran Full time

    From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to...


  • Remote, Singapore Toku Pte Ltd Full time

    At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...


  • Remote, Singapore Binance Full time

    Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities...


  • Singapore (Remote) ClickHouse Full time

    About ClickHouseRecognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. ClickHouse's incredible...


  • Remote, Singapore Binance Full time

    Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...


  • Remote, Singapore Nimbus Consulting Full time

    **Key ResponsibilitiesCustomer Interaction & Technical Consultation** - Serve as the **primary technical contact** for US-based clients, assisting with **installation guidance, troubleshooting, and technical support**. - **Solve complex customer challenges**, including **understanding and interpreting technical manuals, drawings, and product...