Service Architect

We are looking for Service Architect to join our team.

A Services Architect is a pre-sales persona working with clients in a value co-creation process and internal sales and delivery teams resulting in the design and demo Managed Services solutions across all technology domains. Key focus areas are Client Experience, Service Management, DevSecOps process/tools and secure data API integration and hybrid delivery modelling. Designs often involve consulting and customized multi-product/multi-vendor solution elements with hardware, software, and cloud services.

8Responsibilities

Services Architecture Design:
Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains
Leads the design of the Managed Service offering, interfacing with the platform delivery team.
Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D and delivery organization and partners to ensure supportability.
Lead the validation processes by obtaining sign-off from technical, service and costing stakeholders.
Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
Map the client's requirements against proposed set of service elements and architectures and lead the end-to-end solution development (Cloud Services, Technology Architectures, ITSM leading practices).
Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).

Pre-sales & influence client outcome:
Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities. This will require an ability to discover and analyze the client’s current architecture, platforms and operating models

Sales and delivery team’s collaboration:
Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
Coach, mentor, lead and act as advisor and decision maker in service design situations

Commercial design:
Support the sales teams to have a commercial model discussion with the client
Identify all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term
Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model

Vendor management:
Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well co-ordinated to ensure a smooth transition

Knowledge, Skills and Attributes Required
Detailed knowledge of Managed Services service and delivery models, including cloud, global and distributed delivery models
Comfortable working with costing models in partnership with sales and finance stakeholders
Proficiency in Application and Cloud/Infrastructure Managed Services
Ability to communicate potentially improvements and value of our solutions to all levels of stakeholders; especially C-suite decision makers
Proven ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation
Strong point of view on emerging trends in technology, Managed Services Integration, Application Development - DevSecOps, Cloud Native Service Applications, Microsoft Development platforms and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT and Intelligent Automation
Demonstrated analytical skills and ability to discover and analyze all input and data

Required experience
You will need to demonstrate an impressive track record of designing managed services solutions to large enterprise accounts
Proof of structuring large, multi-year profitable contracts
Solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design
Experience working in an environment with global delivery and in multiple geographies and industries

Required Qualifications and Certifications
Tertiary level - bachelor’s with 8 years’ experience; or post-graduate degree with at least 4 years’ experience in a consulting capacity
Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
Scaled Agile certific