After Sale Engineer

3 days ago


Singapore HSI INNOVATION TECHNOLOGIES PTE. LTD. Full time

**Location**:Singapore/Malaysia
**Company**:HEILS - Customized Manufacturing Process Automation Solutions
**Employment Type**:Full-Time

About HEILS

HEILS specializes in tailored automation systems for industrial clients, with a strong emphasis on security, compliance, and operational flexibility. We serve OEM/ODM clients across Singapore and Malaysia, delivering high-performance solutions backed by robust documentation and client support.

Role Overview

We are seeking a methodical and client-focused After-Sales Service Engineer to support our deployed automation systems. This role bridges technical troubleshooting, client training, and compliance assurance, ensuring our systems continue to perform reliably post-deployment.

️ Key Responsibilities
- Provide remote and on-site technical support for robotic arms, carriers, sensors, and PLC-based systems.
- Perform preventive and corrective maintenance, including firmware updates and hardware replacements.
- Train client operators and maintenance teams on system usage, safety, and troubleshooting.
- Prepare and refine bilingual (English/Chinese) documentation, including signal interaction tables and maintenance guides.
- Support clients in compliance documentation (e.g., VSA, Access Control Matrix, Vulnerability Scan Summary).
- Recommend system optimizations and upgrades based on performance data and client feedback.
- Liaise with internal teams to ensure timely resolution of service tickets and delivery of spare parts.
- Maintain detailed service reports and contribute to continuous improvement initiatives.

**Requirements**:

- Diploma or Degree in Mechatronics, Electrical Engineering, Automation, or related field.
- 2+ years of experience in industrial automation service or maintenance.
- Familiarity with PLCs, robotic systems, and industrial sensors.
- Strong troubleshooting and client communication skills.
- Bilingual proficiency in English and Chinese (written and spoken) preferred.Willingness to travel within Singapore and Malaysia for on-site support.

What We Offer
- Exposure to cutting-edge automation projects across diverse industries.
- Structured training and documentation support.
- Collaborative and compliance-driven work culture.
- Opportunities for growth in technical and client-facing roles.



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